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WSJ Your Money Briefing

Frequent Fliers Are Fed Up With Loyalty Programs

WSJ Your Money Briefing

The Wall Street Journal

News, Business News

3.81.6K Ratings

🗓️ 23 January 2025

⏱️ 8 minutes

🧾️ Download transcript

Summary

Travelers are finding that tougher requirements and reduced perks aren’t enough to keep them tied to airline loyalty programs. Wall Street Journal reporter Jacob Passy joins host Ariana Aspuru to discuss what travelers need to know about flying as a “free agent.” The WSJ annual airline rankings are out now. See how the top nine carriers performed and which one finished 2024 on top.  Sign up for the WSJ's free Markets A.M. newsletter. Learn more about your ad choices. Visit megaphone.fm/adchoices

Transcript

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0:00.0

With record levels of dry powder available for investment, find out what's in store for private markets in 2025 and beyond.

0:06.9

Listen to crafting capital in partnership with UBS at partners.wS.J.com slash UBS, Spotify and Apple Podcasts.

0:17.2

Here's your money briefing for Thursday, January 23rd.

0:20.4

I'm Arianna Asperuru for the Wall Street Journal.

0:25.6

After airlines cut perks and raised requirements to travel with the high loyalty status,

0:30.8

some customers are done with their loyalty programs. Upgrades are harder to come by these days.

0:36.7

So if you are someone with a high level

0:39.3

of status looking to get a cheap ticket and then get upgraded for free, that's not a given.

0:44.6

People feel like they're not getting their money's worth like they used to.

0:47.3

We'll talk with Wall Street Journal reporter Jacob Passy about what frequent flyers are doing

0:51.3

to save money after the break.

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1:23.3

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1:34.7

Fed up with the ever-changing rules around airline loyalty programs?

1:38.8

Maybe it's time to become a free agent.

1:41.6

Wall Street Journal reporter Jacob Passee joins me.

1:44.1

Jacob, why are travelers getting tired of navigating the ins and outs of loyalty programs?

1:49.4

For starters, a lot of the major airlines have changed up their loyalty programs in recent years.

1:55.5

They've put a greater emphasis on how much you spend with the airline or on their credit cards rather than how often you travel.

...

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