Free Tech Support w/ Clifton Beck

HVAC School - For Techs, By Techs

Bryan Orr

Education, Business, Self-improvement, Careers

4.9 • 1K Ratings

🗓️ 8 February 2022

⏱️ 25 minutes

🔗️ Recording | iTunes | RSS

🧾️ Download transcript

Summary

In this short podcast episode, Clifton Beck joins us to talk about Bluon's free tech support and resources available to technicians and installers.

Clifton has been very in touch with the HVAC technician community since he got his start in the trades, and he has taken that into tech support. He has noticed that the inefficiency in our industry tends to come from poorly learned practices, and working in tech support is a way for him to do his part to spread better practices while helping others.

Lately, Bluon has become more of a tech support business. The new shift to focus on innovation has prompted Bluon to shift from making equipment more efficient to making technicians more efficient. The whole HVAC industry relies on that progression from developing on equipment to people.

Tech support consists of answering calls but also creating training videos and creating layers of technician education and development. Manuals are just part of the picture; tech support helps with part identification AND the sequence of operations. Tech support reduces the amount of time it takes to learn about a part or locate components, which makes technicians more efficient and strengthens our industry.

Overall, tech support calls are opportunities to train technicians to do better; they don't just have to give away simple answers that don't really help anyone.

Clifton and Bryan also discuss:

Bluon's growth
Trends in tech support calls
Tech support and community involvement
Feeling accomplished as a tech support representative

Learn more about Bluon's free tech support on the Bluon app, or you can check out bluon.com.

If you have an iPhone, subscribe to the podcast HERE, and if you have an Android phone, subscribe HERE.

Check out our handy calculators HERE.

Check out information on the 2022 HVACR Training Symposium at https://hvacrschool.com/symposium/.

Transcript

Click on a timestamp to play from that location

0:00.0	The HVAC School Podcast is made possible by these great partners.
0:08.6	Refrigeration Technologies at Refriggedech.com. Carrier and Carrier.com
0:15.0	carrier has been a long-term sponsor of the podcast.
0:18.0	They've made it possible very early on for us to do what we do and they are the products that we sell day and a day out.
0:24.0	Everything from single stage equipment all the way up to the green speed extreme,
0:29.4	one of the most efficient products on the market today.
0:32.4	Find out more about what Carrier has to offer and about
0:34.9	becoming a carrier dealer by going to carrier.com.
0:39.6	Navac and Navac Global.com.
0:42.2	If you haven't taken a look at the NRP 8DI digital smart vacuum pump from Navac,
0:48.0	it's a brushless DC 8 CFM vacuum pump with smart controls and an on-board micron gauge.
0:55.0	Some of you may ask what's the benefit of an on-board micron gauge?
0:58.0	Well it's actually really helpful.
0:59.0	It allows you to test the pump before you even put it into use by just leaving the caps on and starting it up and seeing
1:04.3	the ultimate vacuum. And it also allows you to see the pressure drop across your rig and gives you
1:09.1	another reference to check your existing micron gauges against if you suspect that they might have an issue.
1:14.4	There's a lot of benefits from that on-board micron gauge on the NRP ATI from navac.
1:20.3	To find out more, go to navac global.com or go to truetech tools.com and use the offer code
1:26.1	get schooled at check out for a great discount. Stand to your feet unless you're driving and welcome the man who insists on
1:37.6	wearing his duck knife on his belt even though he hasn't actually cut a sheet
1:41.5	of board since 2008.
1:43.3	Brian Orr.
	...

Please login to see the full transcript.

Previous episode | Next episode

Disclaimer: The podcast and artwork embedded on this page are from Bryan Orr, and are the property of its owner and not affiliated with or endorsed by Tapesearch.

Generated transcripts are the property of Bryan Orr and are distributed freely under the Fair Use doctrine. Transcripts generated by Tapesearch are not guaranteed to be accurate.