The people on the front lines will teach you a lot about a business.

They'll teach you what the customer likes, what the customer doesn't like.

Elon and I were getting to know each other and I said,

let me just make sure I can help you.

I just went to Tesla stores.

So I called the head of sales ops.

Could you do this?

Could you...

Hulls back the next day? And he's like, orders are like going through the roof. And then I realized, oh my God, I don't work here yet. So I called Elon and said, ma'am, I got to really apologize to you. And he says, you know what? I think you're going to fit it just fine here. John McNeil has led it Tesla, guided lift through rapid growth, and served on the boards of global brands.

Today, he explains the skills, mindset, and discipline that elevates strong contributors into influential

leaders. I'm doing a lot more asking than telling. I had really learned from a great mentor I had.

One of the things he said to me early on was really good leaders are teachers. I'm going to teach you to be a teacher,

not a talker. What are some go-to questions that will serve a leader well? My question that I asked

our frontline people was... Just looking at your background and the work that you've done,

is it okay to say that you're probably a really

good noticer? I've had this like thing since I was a little kid. My mom told me like you,

like you just like have either some ADD or something where you're just like totally tuned

into detail. Yeah. Yeah. Yeah. Okay. It's a weird thing. Yeah. Well, no, it's, I think it's a superpower.

And the reason I threw the word notice route is the word that kept popping up as I looked at what you've done.

So getting into some of the work you've done, when you went into Tesla, there's a story I'm told about you going to multiple locations doing test drives.

I want you to share the story because I think this is such a great illustration of simple noticing, but profound noticing.

Take us through what you did.

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