People are living limited lives because they cannot communicate and articulate themselves.

We go in with inappropriate expectations.

The fact that the person is emotional, they're taking it the wrong way, they're getting defensive.

These are predictable things.

So it's not a matter of whether or not it's happening.

It's whether or not you have the skills to deal with it when it does.

Wow.

The difference between staying stuck and making progress often depends on how you handle conflict.

Founder of the American Negotiation Institute, Kwame Christian, shows how the right words at the right time can shift the outcome of any conversation.

It's not about right versus wrong, it's about me versus you.

It's about domination and subordination.

And nobody wants to end the conversation by being dominated.

We're taking the path of most resistance in these conversations.

So am I hearing that there is a physiological hack to difficult conversation? Yes. Oh, see, now I'm leaning forward.

I'm getting hype now. Yes, let's go. What do you love most about your work? Because there's so many

aspects to what you do. Yeah. What's the part that no matter how you're feeling, whether it be mental exhaustion or maybe

some emotional junk going on or you're just physically sick?

Yeah.

If we put you in it, we would see your heartbeat faster.

I realize for me the, I'm happiest when I'm connected with other people.

When you look at the studies, when you see Harvard did this longevity study,

where they talked about the core to life is really the people who had the best relationships.

...