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Hey there. Let's start with introductions. My name is Carolyn D. Savon, and I have a super cute dog. His name is

Professor Timbitt. He's a professor because he's always researching something. My name is

Holden Caro, and I'm trying to make health insurance suck a little bit less. Carolyn and Holden

are married, and I talked with them in September because listeners had been sending me links

to a story from the San Francisco standard with the headline, Make Your Health Insurance Company

cry, one woman's fight to turn the tables on insurers. That woman was Holden. She works in

tech, and the story was about a tool she had built to help people fight

health insurance by writing appeal letters using AI, of course. She's made it available at a

website, Fighthealthinsurance.com. And I lose count of how many of you sent me that link, but

thank you so much. Holden and Carolyn live in San Francisco. I talked to them on

Zoom with a local reporter Lee Romney setting up mics for the two of them in their living room.

And the bookshelves I could see in the background had, along with books, lots of little stuffed

creatures. When I squinted, I could see a Pikachu.

So there's a few Pikachos, actually.

And we have a stuffed poop.

It's a wombat poop.

That's why it's square here.

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