Today we have a treat for you with the behind the host where we're going behind the host with

someone has created a unique experience with their guests in mind. This is the behind the host

mini-series on the Boosely podcast. We dive into hosts from all over the world's businesses

so that you can see their tips and some of the stuff that they've implemented that you may be

able to implement in your hospitality business as well. So tune in for the next 20 or 30 minutes

as they tell their hosting story. Before we do introduce today's amazing guests,

let me just mention a quick win that has happened in the hospitality Facebook community

from Ginny Coles who's a member of the Boosely Academy as well as the hospitality community.

She sent out a do you know anybody email and this is something which Mark Simpson talks a lot about

how you can send out emails to your previous guests to encourage them to book direct or do they

know anybody who books direct off the back of that she's had a previous guest who stayed via Airbnb

get in touch with her and come a book direct for a return trip. So well done Ginny for sending out

a email taken action. It really goes to show that by following the advice going out there and

taking action you can invite guests to come back and get more direct bookings and more profit for

your business. So if you are listening to this and you'd like shout out for your hospitality

business or for yourself for something that you've done well or a win within your business come

and join the hospitality community on Facebook every Wednesday we share our wins and you may be

read out on this podcast. So come and join in the fun. So let's introduce to you our special guests

today that we're joined by Mitch and Katie their business which is Northwood's farmstead is a

short term rental based in Sister Bay which is in Wisconsin in the USA. Today we're going to dive

into how they've got the branding spot on for their business the guest experience that they've

really put some thought into and just some of their processes systems and ultimately their style which

...