Executive John Nordstrom on Building Corporate Culture, Relationships, Authenticity

Finding Mastery with Dr. Michael Gervais

Dr. Michael Gervais

Sport Psychology, Finding Mastery, Mental Health, Mindfulness, Business, Self Help, Michael Gervais, Health & Fitness, Mindset, Psychology, Self-improvement, Education

4.7 • 1.7K Ratings

🗓️ 6 September 2017

⏱️ 53 minutes

🔗️ Recording | iTunes | RSS

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Summary

This conversation is with John Nordstrom -- of the Nordstrom high-quality fashion retailer in the US -- whose history has gone from a small shoe store, to having over 350 large luxury department stores -- to being publicly traded on the NYSE -- to being in the middle of a potential family buy back.

This conversation is about a man who cares for his family and cares for his customers. It's authentic and it's one of the reasons the Nordstrom company has been successful.

In this conversation, we talk about the steps Nordstrom took in growing the business. John takes us through the history of their expansion and how customer service came to be their number one priority.

We also discuss how to create a culture of trust within a company and how to inspire others to be just a little bit better every day.

We touch on the parallels between running Nordstrom and a professional sports team (he and his family brought the Seahawks to Seattle in the 1970s) and the factors that ultimately lead to running a successful organization.

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Transcript

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0:00.0	we would operate our company strictly for the customer.
0:07.0	This was quite a ways back talking only about customer service.
0:12.0	So when we talked to our sales people,
0:15.3	we never talk in a group.
0:16.7	We never talk about anything negative. And the finding mastery podcast, I'm Michael Jervais. And the idea behind these conversations is to learn
0:34.9	from people who are on the path of mastery. We want to understand what they're
0:38.8	searching for, like the deep yearning, the calling that they have.
0:43.2	We also want to understand the psychological framework
0:46.4	that that drive and that calling sits on.
0:48.9	And psychological framework is a fancy phrase
0:50.8	for how they make sense of how the world works, how they work, how they
0:56.4	explain events in their life, how they think about the future. And then we also want to understand
1:01.9	the mental skills that they have used to be able to build and refine their craft.
1:07.0	Finding Mastery is brought to you by natural stacks. Your brain is one of the hungriest organs in your body.
1:13.0	It's been found to consume roughly around 20% of your energy every day.
1:18.0	That means an important factor between the days you feel sluggish and the days that you feel sharp
1:23.2	is how fuel efficient your brain is.
1:26.2	And that's why I'm excited to be partnered with natural stacks.
1:29.7	They've got a product, they're dopamine brain food supplement that's designed to support the body's
1:35.3	natural production of dopamine. If you've ever had days where you felt tired or stressed or
1:40.1	unmotivated, those may be signs of suboptimal or low levels of dopamine, among many other
1:46.7	potential factors, of course.
	...

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