The patients had generally two kinds of questions about what went on at the clinic.

The first kind of questions were about the system.

How could this huge system fail in such a way that this could happen?

The fact that somebody was able to walk out with bags of fentanyl in their purse and

no one batted an eye.

How does that even happen?

The second kind of questions were about the people in that system.

You wonder what each person, you know, the doctor or the nurse in the room, what their

experience of this was.

What were they thinking?

But most of the patients never got to ask those questions.

Staffers were told not to talk with patients about what happened with the fentanyl.

And for some of the patients, it was hard to bring up, too.

I remember going into the clinic.

I never spoke with anyone about it.

And I remember that feeling of kind of going into the clinic and kind of looking around.

And first of all, sitting in the waiting room, which of course was not very full because

of COVID.

So there's maybe one or two other people around waiting for appointments or waiting in

line.

But thinking like, you know, kind of resisting the urge to say, were you part of this?

You know, did this happen to you?

...