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The Fizzle Show

Episode 327: Introducing Palapa.co – 10 Lessons From 10+ Years Running Online Communities

The Fizzle Show

fizzle.co

Entrepreneurship, Business, Careers, Freelancing, Marketing, Small Business

4.8 • 648 Ratings

🗓️ 9 July 2019

⏱️ 72 minutes

🔗️ Recording | iTunes | RSS

🧾️ Download transcript

Summary

Show Notes: http://fizzleshow.com/327

Are you all ready to finally hear about the great platform we have been working on for the last few years? We have been putting together something we are so excited about and you should be too!

Please welcome our very own Palapa! Our new community based messaging service, designed to keep you engaged, up to date and building stronger links with the people that matter. This has been a long time coming and we have taken our time to make sure everything was ready before letting this little baby out into the world.

In this episode we break down how the platform works, the inspiration behind it, the special offer we are running for July sign ups and more! We also discuss particulars of community platforms beyond our own one and think about how to get the most out of these interactions.

We get into the relationships and differences between forums, community and social media. We talk about the kind of offers that can get and keep people engaged, rules and conduct regulation and recognizing contributions from members.

For all of this, make sure to join us on the extra special episode of the Fizzle show!

Key Points From This Episode:

  • Previous platforms for Fizzle and the reign of Facebook Groups. [0:03:45.5]
  • The factors in this domain that eventually resulted in Palapa. [0:06:55.8]
  • Instant messaging platforms and the problem of losing track. [0:12:06.1]
  • The non-negotiables around paying attention to your community. [0:14:04.5]
  • Dealing with the inescapable ridiculous emails and negative feedback. [0:20:07.3]
  • How community can address some of the drawbacks of email feedback. [0:24:01.7]
  • The low down on Palapa and it actually works! [0:26:11.8]
  • Palapa's personalized main feed and reorganizing how it is laid out. [0:34:17.5]
  • Trending posts, individual profiles and more fun features! [0:36:05.3]
  • Care, feeding and exclusive content for a community. [0:39:45.1]
  • Empowering all the members of a community to share their expertise. [0:45:04.2]
  • The benefits of including yourself as a member of your community too! [0:48:45.6]
  • Badges, post frequency and popularity and recognizing members' contributions. [0:53:03.2]
  • Setting the tone, codes of conduct and the unwritten rules of your community. [0:56:21.9]
  • Encouraging engagement and helping members get the most out of things. [0:59:41.5]
  • Go-to tricks and tips for jumpstarting conversation. [1:03:37.0]
  • Break-the-seal questions and getting people involved and invested. [1:08:39.0]
  • And much more!

Links Mentioned in Today’s Episode:

Transcript

Click on a timestamp to play from that location

0:00.0

Hey, everybody. Welcome to the Fizzle show. I am your host for the day, Corbett Barr, and I am excited to be with you today. We are missing the illustrious Chase Reeves for the week, so hopefully you can do without him and instead with me. And I would like to also introduce our co-host for the day.

0:23.4

We have Steph Crowder.

0:25.1

Steph, say hi.

0:26.0

Hey, everybody.

0:27.0

It feels like it's been a minute.

0:28.1

I'm excited to be back.

0:29.6

Yeah, I'm excited to be back with you.

0:31.6

I think I missed the last episode you were on.

0:33.6

So it's been a little while since we've chatted.

0:35.4

And I'm excited to catch up. We also have

0:37.7

today, Jen Rayau. Jen, hello. Hey, Corbett. Hey, staff. What a fun little threesome we have on today.

0:44.3

Yeah, it is. This is great. I'm like not outnumbered for once by how how how refreshing.

0:53.4

Hey, I know sometimes this show can be a sausage fest, but we love having both of you on as well, and appreciate your opinions.

1:02.7

And today we have a very special topic for everybody, which is going to be near and dear to my heart,

1:09.8

because this is something that I have been working on for a ridiculous amount of time.

1:16.2

Steph, we were talking before we hit record about the genesis of this project,

1:21.5

which really started, I think, almost three years ago at this point.

1:24.3

I was going to say, I think this project is as old or older than my daughter

1:28.7

who just turned three in May, just to put it in perspective. Yeah, and just think about how long

1:35.0

that seems to you, right? So long. Yes. I mean, Maddie is running around and talking and like she's

1:40.6

like on her way to becoming a little adult human. Yes, yes.

1:44.9

And this project that I've been working on is now just finally incubated enough to let it out in the public.

...

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