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Decoding Sales

Episode 3: Call leadership

Decoding Sales

Peter & Alex

Sales, Business, Software Sales, Virtual Selling, Entrepreneurship, Enterprise Sales

5.020 Ratings

🗓️ 23 November 2020

⏱️ 22 minutes

🧾️ Download transcript

Summary

Send a text In this episode Peter & Alex discuss what it means to effectively lead business calls and conversations. Key learnings include: How to start strong with a powerful introHow to give the floor to the other person on the callThe importance of laying out a roadmap for the callEmploying "bridge phrases" to naturally jump from topic to topicSetting up tangible next steps and ownership for those next stepsFeel free to email us at podcasters@decodingsalespodcast.com with any fee...

Transcript

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0:00.0

Welcome to Decoding Sales, episode 3, where we're going to talk about leading a sales call. My name is Alex

0:15.1

Elaine and I'm the engineer. And I'm Peter on. I am the salesperson. All right Peter

0:19.6

today we're going to talk about leading sales calls. And what I think is really interesting about this

0:25.9

topic is it's the first time in a lot of cases where you and someone else are meeting two different

0:33.2

organizations, two different backgrounds.

0:35.2

And if I think about a lot of our listeners

0:37.0

who are potentially engineers kind of thinking about this,

0:40.3

that's kind of scary, right?

0:41.9

Like even for me. You don't know this for a year. right? Even for me.

0:43.0

You don't know this first.

0:44.0

Yeah, even for me, right?

0:45.0

Like, I get nervous before every single call that I lead.

0:48.0

And I probably had thousands of calls at this point, I don't know.

0:51.0

But yeah, it's an awkward situation to your point. I think

0:54.8

that's important for people to hear that nervous energy doesn't go away. So I guess the

0:59.3

question is how do you translate that nervous energy into something productive?

1:03.3

Yeah, I think for me there's three crucial components to a call that really good facilitators follow

1:10.4

and help calm the nerves if you can follow this framework in your mind.

1:14.0

First thing is you always want to make sure your introduction is solid and that you're able

1:20.2

to give the floor to the other person to open up as fast as possible as well.

1:24.6

Defusing the awkwardness by having a conversation, not a one-way monologue, is super

1:29.4

important.

...

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