Episode 3: Call leadership
Decoding Sales
Peter & Alex
5.0 • 20 Ratings
🗓️ 23 November 2020
⏱️ 22 minutes
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| 0:00.0 | Welcome to Decoding Sales, episode 3, where we're going to talk about leading a sales call. My name is Alex |
| 0:15.1 | Elaine and I'm the engineer. And I'm Peter on. I am the salesperson. All right Peter |
| 0:19.6 | today we're going to talk about leading sales calls. And what I think is really interesting about this |
| 0:25.9 | topic is it's the first time in a lot of cases where you and someone else are meeting two different |
| 0:33.2 | organizations, two different backgrounds. |
| 0:35.2 | And if I think about a lot of our listeners |
| 0:37.0 | who are potentially engineers kind of thinking about this, |
| 0:40.3 | that's kind of scary, right? |
| 0:41.9 | Like even for me. You don't know this for a year. right? Even for me. |
| 0:43.0 | You don't know this first. |
| 0:44.0 | Yeah, even for me, right? |
| 0:45.0 | Like, I get nervous before every single call that I lead. |
| 0:48.0 | And I probably had thousands of calls at this point, I don't know. |
| 0:51.0 | But yeah, it's an awkward situation to your point. I think |
| 0:54.8 | that's important for people to hear that nervous energy doesn't go away. So I guess the |
| 0:59.3 | question is how do you translate that nervous energy into something productive? |
| 1:03.3 | Yeah, I think for me there's three crucial components to a call that really good facilitators follow |
| 1:10.4 | and help calm the nerves if you can follow this framework in your mind. |
| 1:14.0 | First thing is you always want to make sure your introduction is solid and that you're able |
| 1:20.2 | to give the floor to the other person to open up as fast as possible as well. |
| 1:24.6 | Defusing the awkwardness by having a conversation, not a one-way monologue, is super |
| 1:29.4 | important. |
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