Good morning and welcome to the Increase Room Impact podcast. I'm Justin Sua, episode 2196. I am always

grateful and honored for the opportunity to help clients build systems that will lead to success.

The coaches, the executives, the players definition of success, not my definition of success.

Now, what is surprising to many people, maybe not so surprising to you listening to this,

is that before we can change their system, we need to be aware of the current operating

system that they have. And the first thing that we do is I ask them, why are we talking?

What is it that you're trying to accomplish?

And I'll hear things like, I want to be more consistent, or I want to be more confident,

or I want to have better relationships with those I lead.

It could be a number of things.

And the things that we always say is you can't change what you're not aware of.

And then I ask them, how are you defining that?

What are things, what are behaviors or measurements that you know that you're succeeding or you're

failing? And what's very interesting is for some people, those are very hard questions to answer.

The first thing we do is we get, nailed down definitions. What does how are you

defining success and what do behaviors look like that increase the probability of that success and how

are you measuring it? Where are the outcomes that you're actually measuring? And so I'll give you an

example. I have a basketball player that reached out and and he wants to improve his quote unquote mental game. And I said, what does that even mean? What does the mental game? What do you mean you want to improve the mental game? And I asked him what chips away at his mental game. What derails it. And as we went through the conversation, I won't give the details

of the conversation, even though you don't know who it is, we ended up landing on this. The first thing we

did is we identified that he said that he notices, he thinks he notices that the more vocal he is

and the more effort he puts forth, the better he does. And then we nailed it down.

What do you mean by being more vocal and what do you mean by having more effort? Like specifically,

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