Good morning and welcome to the Increase Room Impact Podcast. I'm Justin Sua, episode 2016.

Today I heard a story of a CEO of a multi-billion dollar company who has a very specific routine.

Every time he enters his office, the first 30 minutes of his day, he will pull out note cards and he will write thank you notes to employees

in his company. Now, these notes, the thank yous come from things he either witnessed or come from

employees that told him good things people are doing in his company.

And he just wanted to send a personalized note to them to say, thank you so much for your work.

It is being noticed. It matters so much.

Now, the reason this really inspired me is because, number one, it shows the importance. He goes on to explain. Somebody asked,

the interviewer asked, how do you quantify the benefit of doing that? You're the CEO of a company,

and some people might say it's a waste of time, to write a handwritten note to somebody,

to say thank you for your work. And it's very hard to put a

number on how important that is. And in some cases you can't. And in some cases, some might say

you're wasting your time doing that. And he goes on to say that just the Einstein quote,

just because you can't count it, that doesn't mean it doesn't count.

Essentially, it doesn't mean it doesn't matter. And he says that at the end of the day,

it's the people. It's the employees who are making things run in the company. And for a person

in his position to be able to express gratitude and to catch

people winning, yes, you might not be able to put a data point, a number on it. However, to him,

it's a heart thing. It's to express appreciation and thank you for the work that you're doing.

And maybe it will help and maybe it doesn't. Maybe it will be a breath

fresh air or inspiration or motivational or just a little sign of appreciation that you matter,

that your work matters, that we are, that the little things that you do make a big difference in

...