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Exponent

Episode 057 — The User Experience

Exponent

Ben Thompson / James Allworth

Technology

4.6832 Ratings

🗓️ 30 October 2015

⏱️ 73 minutes

🧾️ Download transcript

Summary

Ben and James discuss the importance of the user experience in not only avoiding disruption but also in building dominant companies. It’s a key component of Aggregation Theory This episode is sponsored by Wealthfront. See recommended portfolios and get up to $15,000 managed for free by visiting Wealthfront.com/Exponent. Links James Allworth: Measure What Matters — Exponent Ben Thompson: Airbnb and the Internet Revolution — Stratechery Ben Thompson: Why Uber Fights — Stratechery Ben Thompson: Stop Doubting the iPhone — Stratechery Hosts Ben Thompson, @benthompson, Stratechery James Allworth, @jamesallworth, Harvard Business Review Podcast Information Feed iTunes SoundCloud Twitter Feedback Sponsorship Inquiry

Transcript

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0:00.0

Hi, James.

0:00.7

Ben, how are you?

0:02.7

I'm tired.

0:05.3

As you can hear, I'm sure I'm still traveling, so on the travel mic, as someone griped about last week.

0:13.3

But it's travel mic or nothing.

0:16.9

This person kind of implied that they wanted nothing the way they were complaining they

0:21.2

didn't really mean that but they really were having a whinge see a what is it W-H-I-N-G-E

0:28.7

yes I always thought that was just an alternate spelling of wine but you actually

0:33.2

pronounce it winch yeah a winch Is that not a word in America?

0:38.0

And that's different than wine, like W-H-I-N-E.

0:40.5

Yeah, like we say, winging and whining.

0:43.6

Huh.

0:44.7

Well, this has been the end of vocabulary for exponent listeners.

0:48.6

Yes, I keep running.

0:50.5

It's funny, I've been over here since 2008 and I still bump into words like that

0:56.2

that I just assume are exactly the same in Commonwealth English and in American English. And I

1:03.1

still, I mean, I learnt very early on that you don't want to call flip-flops thongs. Like,

1:09.6

that was one that I learned very early on.

1:11.8

I like your thorns.

1:15.8

This episode is sponsored by Wellfront. Wellfront is an automated investment service built

1:20.6

for the modern era, and it's making it easier than ever to invest your money well. How do they

1:24.9

do it? Well, they use software instead of retail location,

...

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