Episode 054 — Check Facebook Time

Exponent

Ben Thompson / James Allworth

Technology

4.6 • 832 Ratings

🗓️ 5 October 2015

⏱️ 64 minutes

🔗️ Recording | iTunes | RSS

🧾️ Download transcript

Summary

NOTE: James’ mic developed a bad connection half-way through the podcast. We apologize for the audio fuzz. Ben and James make clear that they know pollution causes death, then discuss the future of brand advertising. Then, a rather strident debate as to whether radical ideas will have a home in the future. This episode is sponsored by Zendesk. Make your customer service seem like magic by building it directly into your apps, websites and products with Zendesk Embeddables. Links Margo Sanger-Katz and John Schwartz: How Many Deaths Did Volkswagen’s Deception Cause in the U.S.? — The New York Times Ben … Continue reading Episode 054 — Check Facebook Time

Transcript

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0:00.0	Hi, James.
0:00.7	Ben, how are you?
0:02.8	I'm okay.
0:03.8	Are you done with your many bathroom breaks?
0:05.6	Oh, my gosh.
0:06.6	Yeah, so you're really throwing me under the bus here.
0:10.0	I was just, I don't know.
0:11.7	I don't know if anyone can relate to this, but when you're about to sit down and watch a movie, thought of the fact, like in the cinema, the thought of the fact that you can't go to the
0:20.9	bathroom during a two-hour movie, all of a sudden, like, you feel trapped and you need to
0:25.6	go to the bathroom, even though physically you should be more than capable of sitting there.
0:29.4	I just had one of those moments at the beginning of the podcast. So we were about to start,
0:34.2	and then I had to run to the bathroom, and now you're giving me shit for it.
0:42.8	And yeah, now you're talking with the bathroom and going and shit. And that's a great segue to our sponsor. No, it's not. Oh my God. Yeah, we talk about brand advertising a little bit.
0:49.3	Zendesk makes software for a better customer service. Its platform is designed to bring organizations
0:53.5	and their customers closer together and is used by more than 60,000 organizations in 150 countries.
0:59.2	Customer relationships are built on trust and communication. We're communicating very well right now.
1:03.8	That requires making customer service a core part of product experience is not an afterthought.
1:08.3	Make your customer service seem like magic by building it directly into your apps, websites, and products with Zendesk embedables.
1:14.3	Find out more by visiting Zendesk.com slash embedables.
1:18.6	Thanks, Zendesk.
1:20.3	Yeah, no, thank you Zendesk.
1:21.9	And hopefully we're leaving positive connotations around your brand and building customer affinity.
	...

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