Episode 053 — Connect the Dots

Exponent

Ben Thompson / James Allworth

Technology

4.6 • 832 Ratings

🗓️ 27 September 2015

⏱️ 69 minutes

🔗️ Recording | iTunes | RSS

🧾️ Download transcript

Summary

We start with Volkswagen, then mortgages, then Ben’s time in Taiwan, and finally end with a critique of the Apple Watch. It all makes sense in the end. Hopefully. This episode is sponsored by Zendesk. Make your customer service seem like magic by building it directly into your apps, websites and products with Zendesk Embeddables. Links Adam Lashinsky: How Apple Words — Fortune Lauren Martin: If You Have Savings in Your 20s, You’re Doing Something Wrong — Elite Daily Steve Jobs: Stanford Commencement Speech — Stanford News Rita McGrath: The End of Competitive Advantage — Amazon Ben Thompson: Apple Watch: … Continue reading Episode 053 — Connect the Dots

Transcript

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0:00.0	Hi, James.
0:02.0	Ben, how are you?
0:04.6	I'm okay.
0:05.9	Okay?
0:06.8	Yeah, I feel a little tired.
0:08.4	I spent hours in Excel yesterday for naught, which is never a good feeling.
0:14.0	Yeah, it's kind of nice to escape to Excel for a while, but when it's all for not, then it feels unfortunate.
0:19.9	The truth in numbers, huh?
0:22.6	Something like that. I actually think there's potentially something there, but I
0:25.6	have to figure out what you get done.
0:27.6	But I want to quick think, Zendesk, our sponsor, makes software for a better customer service.
0:33.6	Its platform is designed to bring organizations and their customers closer together
0:36.6	and is used by more than 60,000 organizations in 150 countries.
0:41.5	Customer relationships are built on trust and communication, which requires making customer service a core part of our product experience is not an afterthought.
0:49.4	Make your customer service seem like magic by building it directly into your apps, websites, and products with Zendesk embeddibles. You can find out more at Zendesk.com slash embedables. And since it's
0:59.3	about trust and communication, I'm glad to sponsor to Zendesk and not say like Volkswagen.
1:03.0	Yeah, I know. I, um, yeah, I, uh, V'd up. I'm, no, I want to say good things about Zendesk.
1:11.2	They're amazing.
1:12.0	And then Volkswagen.
1:13.6	I wonder if this is going to end up going down as something that is going to put the nail,
1:20.3	one of the final nails in the coffin of the combustion engine.
1:23.8	This is crazy what they've done.
	...

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