This episode of Exponent is sponsored by Zendesk.

Zendesk makes software for better customer service.

Its platform is designed to bring organizations and their customers closer together

and is used by more than 60,000 organizations in 150 countries.

Customer relationships are built on trust and communication.

That requires making customer service a core part of product experiences, not an afterthought.

Make your customer service seem like magic by building it directly into your apps, websites, and products with Zendesk embedables.

Find out more by visiting Zendesk.com slash embeddibles.

Hi, James.

Ben, how are you?

Apparently better than you from what I hear.

Yeah, I don't know. I came back from the desert or maybe I ate some Japanese food when I arrived back in civilization and something knocked me absolutely flat on my back during the week.

I can't remember feeling that sick in quite a long time.

Wait, so you went to live in the middle of nowhere with strange sanitation habits and like no clothes and then you got sick and you're

just puzzled about it. Well, the funny thing is while I was out there, I was completely fine.

And then I come back to all this place with this fantastic sanitation and clothing,

and then I get sick.

So go figure.

I think you're the first person to characterize the San Francisco area as having fantastic sanitation.

I live in a bubble within the Bay area called Palo Alto, which is a bubble within a bubble.

That is true.

That is true. Maybe it's fair. All right.

...