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Exponent

Episode 050 — The Amazon of Podcasts

Exponent

Ben Thompson / James Allworth

Technology

4.6832 Ratings

🗓️ 6 September 2015

⏱️ 58 minutes

🧾️ Download transcript

Summary

Ben and James discuss the New York Times exposé on Amazon’s work practices at its Seattle headquarters. What exactly was the story about, what questions are raised by it, and more importantly, what are the right answers for not just Amazon but society as a whole? This episode is sponsored by Zendesk. Make your customer service seem like magic by building it directly into your apps, websites and products with Zendesk Embeddables. Links Exponent Episode 016 — Naked People Jodi Kantor and David Streitfeld: Inside Amazon: Wrestling Big Ideas in a Bruising Workplace — The New York Times Julia Cheiffetz: … Continue reading Episode 050 — The Amazon of Podcasts

Transcript

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0:00.0

This episode of Exponent is sponsored by Zendesk.

0:03.2

Zendesk makes software for better customer service.

0:05.8

Its platform is designed to bring organizations and their customers closer together,

0:10.0

and is used by more than 60,000 organizations in 150 countries.

0:13.5

Customer relationships are built on trust and communication.

0:16.5

That requires making customer service a core part of product experiences, not an afterthought.

0:21.7

Make your customer service seem like magic by building it directly into your apps, websites, and products with Zendesk embeddibles.

0:28.7

Find out more by visiting Zendesk.com slash embeddibles.

0:32.6

Hi, James.

0:34.1

Ben, how are you?

0:36.2

I am, I'm tired and a little stressed out, to be honest.

0:40.7

Oh, no.

0:42.3

I, that, I don't want to hear that.

0:44.6

I've missed you so much.

0:45.9

It feels like it's been forever.

0:48.0

Well, that's very sweet of you.

0:52.0

It's like, it's like one of those situations where um so if you're like procrastinating on

0:57.6

something right or or especially if it's something relatively visible like you know paper or

1:01.9

i don't know something that that other people are going to see like the more you put it off

1:05.9

like the more pressure you feel that whatever you deliver has to be like super good. And so that, which actually makes you more, wants to procrastinate even more.

1:15.5

So that's kind of like how I feel, you know, our, our beloved fans and they are beloved

1:20.7

have been very vocal in their insistence that exponent returns sooner rather than later.

...

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