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Second in Command: The Chief Behind the Chief with Cameron Herold

Ep. 68 – Drips COO, Justin Miller

Second in Command: The Chief Behind the Chief with Cameron Herold

Second in Command with Cameron Herold

Business, Management, Careers, Entrepreneurship

4.9224 Ratings

🗓️ 26 July 2019

⏱️ 50 minutes

🧾️ Download transcript

Summary

To have collective intelligence, a COO makes sure that there is effective communication and everyone is passing the information they need. In this episode, Drips COO Justin Miller narrates his background in the private equity space before coming to Drips and how he adjusted to their culture. He believes that transparency and communication make for […]

Transcript

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0:00.0

Welcome to the Second in Command Podcast, produced by the C.O. Alliance and brought to

0:11.8

its founder Cameron Herald.

0:14.0

In the second-in-command podcast, we talked to top COOs who share the insights, strategies,

0:20.0

and tactics that made them the chief behind the chief.

0:23.0

And now here's your host, Cameron Harold.

0:27.0

Justin has over 15 years of operating experience

0:32.0

with a deep background in information technology

0:35.1

management and infrastructure.

0:37.1

Currently Justin is the CEO of Drip's, a conversational texting platform where he's responsible for growth through implementing relevant processes and systems in addition to the oversight of the company's ongoing operations and procedures.

0:50.0

Prior to his current experience, Justin worked in private equity, primarily for technology focused funds where he served a dual role sourcing and doing due diligence as well as serving various CIO, COO operational roles in portfolio companies.

1:05.2

Before his time in PE, Justin founded a technology services and consulting company

1:10.0

and managed IT infrastructure and operations for banks, hospitals, universities, and other commercial businesses.

1:16.0

Justin holds a Bachelor Science and Business Administration from Northeastern University

1:21.0

and an MBA from the University of California Irvine.

1:24.7

Justin, welcome to the Second and Command Podcast.

1:27.0

I'm looking forward to learning a little bit about this.

1:31.2

So tell me a little bit about your experience in the, I guess, in the PE space and kind of what you pulled from that and maybe what you still use today in drips.

1:40.0

Yeah, I loved the PE space.

1:44.0

You know, as I'm sure you can relate to,

1:47.0

experience is everything for the most part

1:50.0

in a role like this, an operations role.

1:52.0

So being in a PE space, getting to work

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