Welcome to Second in Command, brought to you by COO Alliance, where top-level

COOs share their insights, tactics, and strategies that made them the chief behind the chief. And now, here and now here's your host, Cameron Herald.

Dr. Rungsen-Rungen-Rungraj is a technology and analytics leader with more than 15 years

experience in product development, design, and optimization.

He's held senior level positions at Pitney Bowes, City, and Bridgewater Associates.

He also launched hardware and software systems generating nearly $1 billion in gross profits.

He's a dynamic leader with extensive business knowledge and the ability to maximize the effectiveness of his team.

A Six Sigma Black Belt, Rungsen is a PMP certified and hold a PhD in Operations Research as COO for Satisfy Labs, Rungsen manages the human

teams behind the Satisfy AI platform.

And I am especially excited to learn from you today. I just came back from

an event called Abundance 360 where AI was really on the forefront of everybody.

So Rungsen, thanks very much for being on the Second of everybody. So Runson, thanks very much for being on the Second

Command Podcast.

Cameron, I'm really honored to be here. Thank you for having me on the show.

Oh no, this is great. So tell us a little bit about what Satisfied does just so that we understand and also even maybe give our listener just a real preview as to what AI is because I think people think

You know we're getting we're all getting introduced to these terms around robotics and AI and artificial

augmented reality and virtual reality kind of give us your your niche and what that is

Yeah, absolutely so satisfy labs is an answer engine that powers chatbots, voice experiences, messaging

apps, robotics, and website forums, really to provide an answer to all customer questions in real time.

So imagine all the best qualities and knowledge

across your organization wrapped up in one digital presence

that can immediately learn new things

...