Ep. 488 - TNG Private Wealth COO, Jeana-Rae Kendall

Second in Command: The Chief Behind the Chief

Second in Command with Cameron Herold

Entrepreneurship, Business, Management, Careers

4.5 • 1.6K Ratings

🗓️ 1 July 2025

⏱️ 35 minutes

🔗️ Recording | iTunes | RSS

🧾️ Download transcript

Summary

In today's episode of the Second in Command podcast, Cameron is joined by Jeana-Rae Kendall, COO of TNG Private Wealth, a private wealth advisory practice of Ameriprise Financial Services, LLC.

In this engaging conversation, Jeana-Rae shares her journey from corporate America to the entrepreneurial world, offering a candid look at the evolution of her leadership style and the strategies that helped shape a thriving business. She discusses the unique mindset shift that occurs when transitioning between sectors, emphasizing the surprising realizations and lessons that come with stepping behind the curtain of business operations.

You'll hear how her team has built a cohesive and agile remote workplace, where onboarding, accountability, and communication are thoughtfully structured for both efficiency and adaptability. Discover how personal assessments and intentional hiring play a role in aligning company culture, supporting autonomy, and creating a highly collaborative environment.

This episode also highlights how growth challenges leaders to develop new skills, particularly in the areas of sales and marketing, and what it means to guide rather than micromanage.

If you've enjoyed this episode of the Second in Command podcast, be sure to leave a review and subscribe today!

Enjoy!

In This Episode You'll Learn:

The unique structure of the women-led team and TNG Private Wealth, as well as the benefits of having a diverse leadership perspective.
Jeana-Rae's background, including her previous experience at a different brokerage firm and her decision to take a career break during COVID.
TNG's onboarding process for new employees, which includes a structured first week to provide a comprehensive overview of the company.
The restrictions on marketing and sales communications in the financial services industry and how the team manages within these constraints.
The importance of accountability and the role of the COO in fostering a culture of responsibility and performance.
And much more...

Resources:

Connect with Jeana-Rae: Website | LinkedIn

Connect with Cameron: Website | LinkedIn

Get Cameron’s latest book – "Second in Command: Unleash the Power of Your COO"

Get Cameron’s online course – Invest In Your Leaders

Transcript

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0:00.0	Hey, it's Cameron Harold, the host of the Second Command podcast. Before we dive in, there's something you need to know.
0:05.5	If you're a C-O-O-V-P operations or you're in any role where you're the second-in-command to the CEO,
0:12.1	the C-O Alliance is the place for you. If you're the integrator to the visionary, you're going to want to join us.
0:18.4	The C-O Alliance is the world's leading community for the second command.
0:22.4	We've had over 500 members like you join from 17 countries to grow their skills,
0:27.6	connections, and confidence.
0:29.1	You'll get the tools, friendships, and a 10x guarantee to ensure that you get your
0:33.6	money's worth.
0:34.6	Go to COOalliance.com to learn more and see if you qualify. You can even
0:39.4	book a free call with our team to ask questions. Now let's jump into this week's episode.
0:44.2	I started my career at a different brokerage firm in corporate America. I learned so much and have
0:49.2	nothing but great things to say about that company. But I got to a point in my life and in my career where I was ready to make a significant change. Take a pause, travel for three months. My husband and I were moving across the
0:58.6	country, I was like right in the midst of COVID, and I was like, I'm just going to quit. I'm going to
1:02.4	figure it out. We're going to figure it connection, a person that John, my husband knew,
1:12.9	so very random. The day I put my notice in, she just wanted to have like a conversation.
1:16.9	And I was like, okay, I'm packing my house up. I'm traveling for the next three months.
1:20.6	And she was like, well, what do you want to do? What do you want to do with your life next?
1:23.7	And I was like, that's a great question. That's why I have the next three months to reflect and reset my career. And I was like, but I know these are the things I love. I love working and leading
1:32.0	people. I love being able to execute strategy. I love being able to just kind of figure out hard ways to
1:39.1	solve problems or not hard ways to solve, but easy ways to solve hard problems, if that makes sense.
1:48.7	Thank you. not hard ways to solve, but easy ways to solve hard problems, if that makes sense. Welcome to the Second in Command podcast, produced by the C.O. Alliance and brought to you by its founder,
1:55.9	Cameron Herald. In the Second in Command podcast, we talked to top COOs who share the insights, strategies, and tactics that made them the chief behind the chief.
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