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Second in Command: The Chief Behind the Chief

Ep. 397 - Somewhere COO, Benjamin Surman

Second in Command: The Chief Behind the Chief

Second in Command with Cameron Herold

Entrepreneurship, Business, Management, Careers

4.5 • 1.6K Ratings

🗓️ 23 July 2024

⏱️ 41 minutes

🔗️ Recording | iTunes | RSS

🧾️ Download transcript

Summary

Today's episode of the Second in Command podcast features a conversation between Cameron and Benjamin Surman, Chief Operating Officer at Somewhere.com.

During the conversation, Benjamin shares insights on how his company evolved and thrived amidst the challenges posed by a global event that forced many businesses to adapt to remote work. You'll discover the initial strategies that propelled Somewhere.com forward, emphasizing the importance of automation and efficiency in streamlining operations.

Learn Benjamin's philosophy on business management and leadership, stressing the need to treat every client's business as one's own. This approach fosters a deep sense of empathy and commitment to delivering high-quality service, which in turn enhances client satisfaction and loyalty. 

This episode offers a blend of practical business strategies and inspirational insights, making it a must-listen for aspiring leaders and entrepreneurs.

If you've enjoyed this episode of the Second in Command podcast, be sure to leave a review and subscribe today!


Enjoy!



In This Episode You'll Learn:

  • How Somehwere.com leveraged the sudden shift to remote work during COVID-19 to innovate and find new opportunities for growth. (02:00)
  • The importance of uncovering hidden issues within a company and creating solutions that drive growth and productivity. (27:09)
  • Benjamin's daily routine as a leader, including staying aligned with the company's vision and managing a growing team. (35:06)
  • Strategies for avoiding the pitfalls of getting bogged down in minutiae while ensuring important decisions are made efficiently. (36:58)
  • And much more...


Resources:

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Transcript

Click on a timestamp to play from that location

0:00.0

I'm Cameron Herald, the founder of the Second Command Podcast.

0:03.0

Really quick, before we jump into today's episode,

0:05.0

you need to know about two important ways that we can help you and your company grow.

0:09.0

Number one, check out the COO Alliance.

0:12.0

It's for C.O.

0:13.4

Presidents, BP Ops, or whoever is your company's second in command to the

0:17.2

CEO. The C.O. Alliance is the world's leading community for the

0:21.1

second in command command and it gives

0:22.8

COOs the tools and connections to grow themselves and the company.

0:27.2

Head over to C.O.Aliance.com to learn more about our members and the

0:30.8

results, the program, and our 10X guarantee.

0:34.3

If you qualify for membership, you can set up a complimentary call with our team to discuss if it's

0:38.4

right for you.

0:39.4

I'll tell you about number two in a bit, but first, let's start this week's episode. But now as

0:44.7

this business is changing the world is changing and more people are hiring

0:48.1

both obviously there's a lot of recruiting agencies in our space now there are

0:52.3

CRMs and DHSs that are popping up.

0:55.3

We do utilize the recruit CRM, which is entirely

0:58.9

built for our business.

1:00.7

We have very custom rules, field, data points, processes built into that system and is married in with HubSpot.

1:10.0

So we're fortunate to be able to have walled it down to two systems.

1:13.2

Unfortunately, we did have to go through three or four different ATS

...

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