Ep 329: When Scaling Gets (Operationally) Messy And Outsourcing Operations To Streamline Or Automate With Charesse Spiller

Financial Advisor Success

Michael Kitces

News, Business, Entrepreneurship, Business News

4.8 • 696 Ratings

🗓️ 18 April 2023

⏱️ 85 minutes

🔗️ Recording | iTunes | RSS

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Summary

Charesse Spiller is the Founder and Principal Consultant for Level Best, an operations and process strategy consulting firm based out of Houston that helps advisory firms evaluate and improve their operations and processes by focusing on three pillars: streamlining, automation, and delegation. Charesse has established a distinctive consulting firm that sets itself apart by not only educating financial advisors on how to systematize and automate their processes, but also serves as an outsourced provider that builds and implements systems on behalf of clients.

Listen in as Charesse discusses her approach to evaluating an advisory firm’s technology, processes, and systems, why a lack of clear accountability for team members as the firm grows is often the real blocking point for larger RIAs seeking to scale, and why she created her educational resource and community to educate operations professionals on how they can optimize their systems and processes on an ongoing basis. We also discuss why she hired a financial coach to avoid burnout and improve her leadership skills, what it was like scaling a service firm and transitioning from employee to founder, and how she leveraged local mentoring programs, read business books, and formed two Mastermind groups to develop her own skills as she and her business grew.

For show notes and more visit: https://www.kitces.com/329

Transcript

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0:00.0	Welcome to the Financial Advisor Success Podcast, where you go behind the scenes with
0:06.8	financial planner, speaker, and consultant Michael Kitsis to hear stories of how leading
0:12.1	financial advisors navigated the inevitable challenges that arise on the path to success,
0:17.2	and get insight from leading industry consultants about how to break through to the next
0:21.9	level in your advisory business. And now here's your host, Michael Kitsis. Welcome, everyone.
0:28.6	Welcome to the 329th episode of the Financial Advisor Success podcast. My guest on today's podcast is
0:34.2	Sherees Spiller. Sherise is founder and principal consultant for Level Best, an operations and process strategy
0:39.6	consulting firm based in Houston, Texas.
0:42.4	What's unique about Cherise, though, is how she's founded a consulting firm that doesn't
0:45.8	just try to teach financial advisors how to systematize and automate their processes,
0:49.8	and instead actually works as an outsource operations provider to build and implement those systems
0:54.8	with the goal of working herself out of a job over six to 12 months so that the advisory firm
0:59.9	can once again run on its own, but now in a far more streamlined and efficient manner.
1:05.2	In this episode, we talked in depth about how Cherie's developed her approach of not only
1:09.1	evaluating advisory firm's technology,
1:11.0	but also their processes and systems and incorporates the importance of training the firm's
1:15.2	teams to actually implement best practices within their existing systems. How Charisse defines
1:20.8	her three pillars of operations, including streamlining, which is all about creating an efficient
1:25.1	repeatable process, automation, which is about leveraging
1:28.4	technology not just to streamline the task, but to automate it away altogether, and delegation for
1:33.7	that subset of tasks that can't feasibly be automated, but still could be trained and handed
1:38.1	off to another team member to free up the advisor's time. And how Shrease developed her own three
	...

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