If I'm trying to get you to go higher up the skills ladder and I'm shaking the confidence ladder, you're not going to grow.

We're kind of off.

So I've got to get your confidence up and your skill up and your confidence up and your skill up.

So you're always trying to grow their confidence, praising them, you know,

removing obstacles, coaching them, problem solving with them, sharing and then

raising their skills. And I think most leaders tend to miss sadly on the confidence ladder.

They often work on the skill side, but they forget that they're shaking the other ladder. Welcome to the Second in Command Podcast, produced by the COO Alliance and brought to

its founder Cameron Herald.

In the second in command podcast,

we talked to top COOs who share the insights,

strategies and tactics

that made them the chief behind the chief.

And now, here's your host, Cameron Harold.

The first thing I want to ask you about is vivid vision.

So we were talking a little about it just now.

I'd like to hear as much as you can share

about how you happen to realize this was such a powerful concept?

Yeah, I think it's actually fairly systematic of the way I've approached everything

which is I don't think I've ever had a unique idea.

What I do is I take the best ideas from some of the best people on the planet and I try to

synthesize it and simplify it so that you know we can use them. I was the dumb kid in school.

So back in 1998, so was invited to a lunch with 120 other CEOs in Vancouver,

...