With our longtime partner, ShipStation, you can save hours and money every month by shipping

from all your stores with one login. It also lets you find the best rates among all the global

carriers allowing you to focus on other parts of your business. Calm the chaos of order

from a moment with the shipping software that delivers. Just go to shipstation.com and use code

side hustle to sign up for your free trial. That's shipstation.com

code side hustle.

Lemonada.

How can you handle customer refunds without ruining cash flow? We're going to hear from an online shop

owner today. Her name is Abigail. She's got this handmade leather wallet business. It's going

well. She's got wholesale accounts in multiple countries, but of course she has a challenge.

That's why we're talking here today. She's got some refund requests that have been coming in,

which is frustrating. There's a financial strain of these refunds, probably an emotional strain,

too. I don't know if she talks about that, but I've always noticed that whenever there's a refund

request. It's not just that there's money going back out of your account. It's like, hey,

that money's going the wrong direction. I'm used to seeing the money like increase in my account. Now it's decreasing. That's not how it's supposed to work.

But it's also this, you feel rejected, right? You feel like, you know, this emotional pain of a

customer requesting a refund. So that's like a whole other topic. But it is a part of the refund

process or the operating process of most

small businesses and online shops. So let's see what we can do to help Abigail. Can we make her

life a little bit better? And anybody else out there who's selling something or thinking of selling

something online, how can you handle refunds and not have this become a cash flow headache?

That's today's question, detailed version,

...