Ep. 284 • Why a Price Increase Can Make Your Clients Happier w/ Hunter Donia

The Hair Game

Salon Republic

Business, Arts, Fashion & Beauty

4.6 • 570 Ratings

🗓️ 13 February 2023

⏱️ 55 minutes

🔗️ Recording | iTunes | RSS

🧾️ Download transcript

Summary

We're back with @hairbyhunty - Sooo much great marketing advice and info that we needed a 2nd episode! We continue this week with the sometimes thorny topics of price increases, process & policy changes, and managing client information.

This Week's Topics:

• How to handle price increases

• Making structural changes to your biz easier for your client

• Customer relationship management

• Making policies part of the customer experience

• Most difficult convo with client

• What he would change about the industry

• His Hair Horror Story

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Transcript

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0:00.0	When you're rolling out a price increase or anything that may deter your clients, right?
0:04.5	Doing it in a very positive, exciting, and customer-centric way is always how you want to go about it.
0:11.8	Hi, I'm Franco.
0:13.2	This is Daniel Mason Jones.
0:14.5	I'm celebrity styles.
0:15.8	Kaya Wright.
0:16.5	This is Patricia Nicole, painted hair, and you're listening to The Hair Game Podcast.
0:24.2	Hey, everybody, Donovan here.
0:26.2	Your producer of the Hair Game podcast, filling in for your host, Eric Taylor.
0:31.5	A couple announcements before we get to the episode, Huntington Beach location.
0:35.6	Our newest Salon Republic location in Huntington Beach,
0:38.6	opening soon. Looking to open sometime in April, so go to our website at salonrepublic.com.
0:44.6	You can book a tour. Go check out the space. We are moving fast on that. Also, if you are
0:51.5	enjoying our highlight episodes, please let us know.
0:54.9	You can let us know in a review on Apple Podcasts app or iTunes, write a review there, give
1:00.5	us five stars, let us know you love the highlights, or just send us a direct message.
1:04.2	Send us a DM on Instagram at the Hairgame Podcast.
1:07.5	Let us know if you like those highlights and want us to continue doing those.
1:12.4	All right. Moving on to the episode, we are on part two of Hunterdonia. If you missed part
1:18.8	one last week, go back and listen to that. There's a ton of great marketing information that we
1:23.3	cover. This week we're going on further with more marketing topics such as price increases,
1:30.5	making structural changes for your client easier, just the whole customer relationship management
	...

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