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The James Altucher Show

Ep. 191 - Chip Conley: How To Find Your Calling

The James Altucher Show

James Altucher

Education, Business

4.62.7K Ratings

🗓️ 1 November 2016

⏱️ 52 minutes

🧾️ Download transcript

Summary

He died. He was giving a speech, sat down, and the next thing... he was dead. They called an ambulance. They got paramedics. They did that thing. They brought him back to life. But his body didn't like living. He died again. Eight more times they used machines to convince the machine in his body that we call a heart, to come back to life. Please come back to life, the machines said to his heart. And finally his heart decided to stay. After that, things changed. Like they often do when we die at the age of 47. "There are three things," Chip Conley, now the head of hospitality for AirBnB, told me, "a job, a career, and a calling." "I had been building and running hotels for 20 years. It was my calling to be in the hospitality business. I built over 50 hotels. But it was starting to feel like a job." "When I died, I realized I couldn't do it anymore. I had to go back to my calling." Within a few years he had sold his business. He had nothing left to do. "I had faith in my calling, though," Chip said. "Something would happen." And it did. It did. Adam wrote me. He was my Airbnb host. I've been in 4 different Airbnbs that Adam owns over the past three years. So we knew each other. I only live in Airbnbs and I know many of the regular hosts in New York City. "I'm having a special guest in the apartment right downstairs from you," Adam wrote me. "He's the head of all hospitality for Airbnb. Would you like to meet?' Yes, very much so. I had spent 90% of my life in Airbnbs over the prior three years and just about 100% in the prior year. In 2014 I even wrote an article, "10 Ways to Improve Airbnb." Adam made the introduction. Chip Conley, the man who had died a few years earlier and sold his hotel business, responded. "Should I bring a bottle of wine?" he said. He came upstairs and we started to talk. "Brian Chesky, the founder of Airbnb, called me and asked me if I wanted to be the head of hospitality. Airbnb was a tech company, it wasn't used to being a hospitality company." "When I ran 50 hotels, hospitality was my main focus." "For each hotel, I had the hotel managers come up with five adjectives for what that hotel would be." "Maybe the adjectives might be: funky, hip, modern, clean, rock & roll." "Every employee, even the housekeepers, would keep those adjectives in mind in whatever they did. And, if possible, we even made sure the five senses the customers would experience in the hotels would match the five adjectives." "This is a great idea," I said, "You can even apply ideas like this to writing a book. Or even building a career for yourself. What five adjectives do you want your life, or the objects you create, or your relationships, be used to describe it." "Absolutely," Chip said. So he went to Airbnb to start creating an atmosphere of hospitality among the hosts. He had found his way back to his life's calling. I had felt it. Since 2013, Now I live in them. Now they are home. All because Chip died. "How do you find your life's calling?" I asked him. "What did you love doing when you were 6, 8, 10 years old," he said. "Like I had one friend who even at 6 was making mudpies as if they were real pies. Then she became a lawyer but was always unhappy." "So she quit being a lawyer and is now one of the biggest pastry chefs in the world." "For me, I was always pretending to run a restaurant in my house. I always wanted to be in the hospitality business." I thought back to when I was ten years old. I was writing short stories. And when I was 12 I even wrote an article in the newspaper interviewing politicians. You find your interests from back then and see how they age into the current day. "Find the thing you did where you lost all sense of time while you are doing it," Chip told me. "Remember the equation from Victor Frankl's 'Man's Search for Meaning'," he said. "Despair = Suffering - Meaning." "Find the things that bring you meaning.... See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Transcript

Click on a timestamp to play from that location

0:00.0

This isn't your average business podcast and he's not your average host.

0:06.4

This is the James Altiger Show on the Choose Yourself Network.

0:11.2

Today on the James Altiger Show.

0:15.2

I died. I died and I came back and nine times over the course of 90 minutes.

0:19.2

At age 47, when you have that experience, you ask yourself, you know, what is it that you're doing in your life?

0:26.0

Why didn't you guys jump before though? Like why didn't you take point dying before you asked how you're doing?

0:28.0

What I knew before that was that you have a job or career or a calling. There's really only three choices.

0:35.2

When you have a calling, you have an anesthetic and you can just go and go and go and people look at you and say,

0:40.4

how you do it now. But there's an interior inspiration that's coming from this intrinsic need that's being met,

0:47.6

whatever the need is. And when it actually gets turned off, all of a sudden you're lacking oxygen.

0:54.4

But then one day Brian Chesky from Airbnb came and called and he said, do you know Airbnb?

0:58.8

And I said, aren't you just couch surfing? No, no, no, no, it's not couch surfing.

1:03.2

It's actually we, any of you, they'll tell me where it was. And I was like, oh, that's pretty impressive.

1:06.8

And he brought me to the offices and I was impressed by that.

1:09.2

We had a couple meals and he said, I want you to be my mentor and I want you to help me.

1:12.4

And really what I want you to do more, they think it was just join us and be in charge of hospitality and strategy for the company.

1:19.2

I was like, I'm sort of retired. And he said, wouldn't you like to democratize hospitality?

1:24.0

And I like the idea of democratizing hospitality because the hotel businesses become more and more corporate over time.

1:28.8

But where he really got me was like, there are hundreds of thousands of hosts in almost 200 countries

1:34.4

who really need somebody to be the person out there to help them understand how to be an in-keeper.

1:39.6

Let's say I'm a listener and I'm sitting in my cubicle listening to these guys talking

1:44.0

and I'm thinking to myself, well, hey, I'm unhappy working in this cubicle.

...

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