Ep. 177 • Consultation Strategies To Keep Your Clients Coming Back
The Hair Game
Salon Republic
4.9 • 571 Ratings
🗓️ 25 January 2021
⏱️ 70 minutes
🧾️ Download transcript
Summary
When it comes to the service, clear and open communication is key. It's the only way to make sure your work aligns with the client's expectations. This all begins with your consultation. It's one of the most important aspects of the appointment... and we've compiled the best strategies, tips, and techniques to help you nail it!
SHOW NOTES:
Ep. 120 - Street Interviews #4 – Client experience w/ consults
Ep. 112 - @andrewdoeshair & @ryancullenhair Q and A
Ep. 54 - Antony Whitaker @growmysalonbusiness
Ep. 121 + 122 - Jessica Warburton @hairhunter
Ep. 162 - Adrienne Dara @adriennedara
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Transcript
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| 0:00.0 | What I would say to you is, you know, especially if you're a new client, I would say, so at some point, okay, so after we've done the pleasantries, I'd say, so Eric, have you got anything in mind today or would you like me to make some suggestions? You don't need a clipboard for that. Hey, guys, my name's Charlie Gray. I'm Alison Alhammed. Hi, I'm Erica Keelan. It's Kia Artistically Neal. I'm Kimberly Tayeher, and you're listening to The Hair Game Podcast. Hey, listener, I'm Eric Taylor. Big news last week. It's been about five weeks in the making, and finally, a lawsuit has been filed against the governor of California, the Attorney General of California, |
| 0:39.3 | and the head of California Public Health. |
| 0:41.3 | On behalf of one hairstylist, she's the owner of Palm Salon in Stockton, one esthetician, and one nail salon, |
| 0:49.3 | as well as the Pineapple Cafe owner in Los Angeles on behalf of restaurants. |
| 0:54.5 | The pineapple cafe, I'm sure a lot of you saw the viral video. |
| 0:58.8 | It's gotten tens of millions of views where the owner was crying and very emotional. |
| 1:06.8 | As she had her camera turned on herself, talking about how her outdoor dining had recently been shut down. |
| 1:13.6 | This was in December. |
| 1:15.6 | And right outside of her restaurant in the parking lot, |
| 1:18.6 | where large tents where hundreds of people were going to eat |
| 1:22.6 | because they were deemed essential as part of a Hollywood production. |
| 1:28.6 | So just a very visceral visual of the hypocrisy and the arbitrary and capricious nature |
| 1:36.6 | of the shutdown orders that Newsom has imposed on California. |
| 1:42.5 | The PBFC Professional Beauty Federation of California, Fred Jones, their counselor and lobbyist, |
| 1:50.0 | helped a tremendous amount to coordinate the suit, and they recently released a press release. |
| 1:58.0 | I'm going to read some of the elements of the press release. |
| 2:01.7 | The vast majority of this industry is made up of women-owned and operated establishments, |
| 2:07.1 | including a huge percentage of first-generation immigrants and those from the LGBT community. |
| 2:14.5 | Ten months into these lockdowns, the state has failed to produce any data and science |
| 2:18.8 | justifying the criminalization of the services of these state licensed professionals. Our small |
| 2:25.8 | businesses, less financed and politically connected than multinational corporations, Hollywood, |
| 2:31.3 | and other so-called essential businesses, air quotes, have become the |
... |
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