Ep. 12 RDO Service Support Center

Agriculture Technology Podcast

RDO Equipment Co.

Technology

4.2 • 48 Ratings

🗓️ 20 April 2016

⏱️ 12 minutes

🔗️ Recording | iTunes | RSS

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Summary

In this episode we talk with Jeff Wiener, Service Support Center Manager, about RDOs unique service support center. He talks with us about how the service support center benefits RDO customers and about the technology that enables them to support customers and solve problems remotely. Connect with RDO Equipment Co. on Twitter @rdoequipment You can also connect with Nate Dorsey on Twitter @RDONateDorsey

Transcript

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0:00.0	Hey guys, this is Nate Dorsey, agronomist with RDO Equipment Company, and you're listening to the Agriculture Technology podcast.
0:06.1	RDO is an industry leader in agriculture equipment and precision agriculture technology.
0:10.4	On this podcast, you'll learn from industry experts on the latest from RDO and John Deere. Welcome back, everyone to another episode of audio equipment company's agriculture technology podcast.
0:33.0	I want to take this opportunity to thank our listeners for tuning in.
0:36.3	I want to let everyone know that there are several different options for listening to this podcast. You can listen on SoundCloud, iTunes,
0:41.5	or any podcasting app on a mobile device. All you have to do is look up audio equipment,
0:45.9	John Deere, or Agriculture Technology. By doing this, it makes it really easy to subscribe and
0:50.4	stay up to date on the newest episodes when they're released. Now that you've hopefully
0:54.2	listened to a few episodes, I also want to encourage you to leave a review for this podcast
0:57.4	on iTunes. Reviews will make this podcast more visible and hopefully allow the information that we
1:01.9	include to reach more people. Today I'm excited to welcome Jeff Weiner to the show, and he's here
1:07.1	to talk to us about the RDO Service Support Center. So, Jeff, if you could, give us a brief introduction on yourself so the listeners can get to know you a little bit better.
1:14.1	Well, thanks for having me, Nate, glad to do that.
1:16.6	Background of myself, I'm primarily a construction guy.
1:19.9	Work out of the sock rapid store was a service clerk.
1:23.0	Moved up into parts, became parts manager, and then service manager,
1:26.7	then moved over technical support, taking technical communication calls, and then service manager, then moved over technical support,
1:28.5	taking technical communication calls, and then became the technical or service support center
1:33.0	manager.
1:33.9	So I'm looking forward to talking to today, Jeff.
1:35.8	I mean, you're really strong on the construction side, which might not apply quite as much
1:39.4	to the agriculture side, but the reason I'm really excited to talk to you is about the service
	...

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