And now, broadcasting from the center of the universe and the Thrive15.com world headquarters.

It's the Thrive Time Show.

All right Thrive Time Show. All right, Thrive Nation, welcome back to the conversation.

Today I had a unique opportunity to sit down and interview Me Cochran, the former Executive Vice President of Walt Disney World Resorts, the man who

used to manage over 40,000 employees.

Could you imagine what it would be like to manage a number of employees where a comma is involved?

Where it's 440 comma 0,000 employees. That is such a massive responsibility. And then think about this.

They at Disney World during the time Lee Cockrell managed Walt Disney World Resorts. It was the

world's number one tourist attraction, drawing over 1 million guests per week.

Could you imagine what it would be like to have a million customers a week? so during this interview with Lee I get to ask

him about the importance of checklists I talked to him about the two books that

he believes every entrepreneur should read.

He explains to me his system for inspiring his team and offering great customer service.

The necessity of waking up early, the importance of getting better every day, and how to keep your employees

and teammates engaged.

Everything at Disney, the bathrooms are cleaned a certain way, hamburgers are made a certain way, French fries are cooked a certain way, and it's not a tribal knowledge, it's not a verbal knowledge, it's not something it's all written down and documented into a series of

checklists. Talk to me about the importance of that. Well you can't remember

everything if you want attention detail you've got to list all the details and

you have to do those through a checklist and they've even proven that people use

checklist are much more successful. Hospitals are lowering infection rates with

checklists. Wash your hands, use the alcohol rub, rub down the room.

They're actually reducing use the alcohol rub, rub down the room.

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