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Underserved

Ep. 094, Keep Living Más

Underserved

Andrew Gelina

Society & Culture, Technology

5.01K Ratings

🗓️ 15 May 2023

⏱️ 41 minutes

🧾️ Download transcript

Summary

Taco Bell CTO Steve Plank is my guest for Episode #094 of Underserved. Steve rose quickly through the ranks in heavily regulated industries helping to manage document compliance. It took 4 trips to Taco Bell's headquarters to switch industries and get a job offer. Since then Steve has spearheaded Taco Bell's digital transformation, resulting in billions of e-commerce revenue and tighter relationships with their ravenous customer base. Also covered are the Temple/UMass basketball rivalry in the 1990s, if/when to get your MBA, and moving from buy to build.

Transcript

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0:00.0

Welcome everybody to episode number 94 of Under Serve. Today we are featuring Steve Plank,

0:07.0

CTO of Taco Bell, let's get started.

0:10.0

Welcome to this week's edition of Under Serve, the podcast for the rest of the tech industry.

0:18.0

Where we focus on stories of tech industry leaders, their insights, and their lessons learned.

0:24.0

And now your host, Andrew Jalina.

0:31.0

Steve, thank you so much for joining us today on Under Serve.

0:35.0

Hey Andrew, I appreciate you having me on.

0:37.0

Had an opportunity to listen to quite a few of your podcasts, so excited to get an opportunity to tell my story.

0:42.0

Excellent, not just a guest, also a fan.

0:45.0

So way back in Bucks County, Pennsylvania, what was it like growing up there?

0:51.0

Much technology going on or anything like that?

0:54.0

Yeah, I was born in Bucks County, just north of Philadelphia, so I consider myself a Philly guy.

0:58.0

Very blue collar area, I work construction from a young age with my dad.

1:03.0

I think he took me to work to get me out of my mom's hair, then over the years, certainly did a lot more.

1:08.0

Definitely not a lot of technology.

1:10.0

I think probably my exposure was playing a whole lot of video games as a kid.

1:14.0

You know, I think it started with Atari 2600 and worked my way through.

1:18.0

So yeah, not a very technology oriented start to my life.

1:22.0

But at the tail end of high school, you're figuring, all right, I need a practical major.

1:27.0

So what did that lead you to?

1:29.0

Practical would probably be the right word.

1:31.0

You know, I knew that I wanted to only go to school for four years, at least at that time,

...

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