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Underserved

Ep. 093, Ruining the Curve

Underserved

Andrew Gelina

Society & Culture, Technology

5.01K Ratings

🗓️ 8 May 2023

⏱️ 36 minutes

🧾️ Download transcript

Summary

Susan Kelly is our guest for Underserved episode #093. Susan fell in love with computers early on, being curious about technology and loving the time/aggravation saver of spell check. She leaned into product management early in her career, in telecom, education technology, and call center software. We also talk about how companies struggle to allow employees to grieve a loss, watching a technology sea change wipe out your project, and going to bat for your direct reports.
The Beetle Cat, a New England classic https://beetlecat.com/
The Soggy Dollar, home of the Painkiller https://www.soggydollar.com/

Transcript

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0:00.0

Welcome, everyone, to episode 93 of Under-Served.

0:04.5

With me in studio today is Susan Kelly, Director of Engineering,

0:08.6

Brand Growth at Fair. Let's get started.

0:11.5

Welcome to this week's edition of Under-Served,

0:16.5

the podcast for the rest of the tech industry.

0:19.7

Where we focus on stories of tech industry leaders,

0:23.0

their insights, and their lessons learned.

0:25.9

And now your host, Andrew Jalina.

0:29.9

Susan, thank you so much for joining us on Under-Served.

0:35.9

Hi, Andrew. Thanks for having me today.

0:37.9

So, way back when, like, what got you interested in technology?

0:41.9

So, I've always had kind of an engineering mind when I was a kid.

0:45.9

I used to tear things apart and try to put them back together again.

0:49.9

I always sort of enjoyed that. When I originally went to university,

0:53.9

I was interested in becoming a mechanical engineer.

0:56.9

And one of our required courses was to take introduction

1:00.9

to computer science, so I was spending some time in the lab.

1:02.9

And in doing that, I stumbled upon some people that I knew

1:06.9

from the dorm that were in the lab that weren't computer scientists.

1:09.9

And they're there writing papers. And, like, what papers?

1:12.9

And they introduced me to, like, the word processing on it.

1:15.9

And I got really fascinated because I'm dyslexic.

...

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