Ep. 013, A trip you'll want to hear about

Underserved

Andrew Gelina

Society & Culture, Technology

5.0 • 1K Ratings

🗓️ 30 January 2020

⏱️ 34 minutes

🔗️ Recording | iTunes | RSS

🧾️ Download transcript

Summary

We kick off Season Two with Steve Kaufer, CEO of TripAdvisor, Inc. Steve made the long trek across the highway in Needham to talk to me about what initially excited him about computers, what he learned at each stage in TripAdvisor's growth, and what he would go back and tell himself if he had a time machine. We also talk about fencing, the TripAdvisor Charitable Foundation, and the anti-bureaucracy challenge. How does your outlook on acquisitions change from being a $50M company to being a $4B company? You won't want to miss the lessons learned and how to use the "mirror test" to determine what price to charge when you have no clue how to value something.

TripAdvisor Refugee relief : https://www.tripadvisor.com/vpages/refugee_relief.html

Sabre fencing in MA: http://zetafencing.com/

Boston fencing club: https://www.bostonfencingclub.org/

The Pan-Mass Challenge: https://www.pmc.org/

Other ways to price services (besides the Mirror Test): https://www.inc.com/guides/price-your-services.html

Transcript

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0:00.0	Hello and welcome to this week's edition of Underserve, the podcast for the rest of the tech industry. I'm your host Andrew
0:14.2	Jelina. I am joined this week by Steve Coffer, CEO of TripAdvisor.
0:19.1	Steve, welcome to the show. Hey, thanks very much for having me.
0:22.8	Thank you for making it out on a snowy day.
0:24.7	I can't believe they canceled school for this.
0:27.2	Oh my God, I didn't even know that.
0:29.0	Thrill.
0:30.6	Steve, one question I often ask folks, kind of right out of the gate is why programming
0:35.8	what got you interested in it what was kind of the the very first thing that
0:40.0	lit the fire when you were younger as a kid I remember growing up kind of loving puzzles,
0:45.7	loving creating stuff.
0:47.4	If you saw my big box of Legos,
0:50.0	I would build entire cities.
0:51.7	And this is when Legos were literally just
0:53.5	individual blocks that were squares or rectangles and there was none of the fancy stuff
0:59.3	but it was just fun to build stuff and so never being particularly adept with my hands in terms of
1:05.7	mechanics or wood shop or any of that stuff like hey I could I could type and I could
1:11.6	program and funny I could learn how to teach the computer to do things.
1:17.6	For whatever reason I just thought that was the coolest thing in the world that you do it, I could
1:21.4	break it, I could fix it and I could keep going that's cool so you you have kind of a unique
1:27.1	experience if you will you tend to be a pretty humble guy but I'll blow your horn for you a little bit
1:32.2	there's not a whole
	...

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