Get ready to enter the Drive Time Show. from the bottom now we hit. We started from the bottom now we're

we started from the bottom now we're on the top top

new the systems to get what we got clean Dixon's on the hooks

I break down the books sees bringing some wisdom and the good looks.

As the father of five, that's where I'm a dive,

so if you see my wiping kids, please tell them hi.

It's a C and C up on your radio,

and now three, two, two one here we go.

We started from the bottom now we get.

We're talking about dealing with customer service complaints with Arthur Greeno.

Now Arthur, whether we deserve them or not, every business owner that I've ever met

is gonna have to deal with complaints. All of is going to have to deal with complaints.

All of us are going to do with complaints at some point.

Absolutely.

No matter how good your management is, your systems are, so today we are here with the customer

service legend yourself to really ask you as a restaurant.

You own two Chick-Flais restaurants.

We're going to ask you, you know, kind of how you deal with this customer complaint issue.

Because I think a lot of people look up to

chick filet and say well gosh chick filet does the right thing they really do a great job

with their customers so I think who better to learn from than you so So, first off, with everyone dealing with complaints, Arthur,

have you ever actually dealt with a complaint

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