Get ready to enter the Drive Time Show. from the bottom now we hit. We started from the bottom now we're

we started from the bottom now we're on the top top

new the systems to get what we got clean Dixon's on the hooks

I break down the books sees bringing some wisdom and the good looks.

As the father of five, that's where I'm a dive,

so if you see my wiping kids, please tell them hi.

It's a C and C up on your radio,

and now three, two three two one here we go Arthur, I appreciate you being here and we are here today to talk about daily operational excellence.

And this is a huge thing that I have found.

I know a lot of entrepreneurs that I meet. They are so excited

to open up a business. They are pumped. They're like, man, I'm going to open this business.

Well then after about 365 days, one year of being in business, they're like, gosh, it's so hard running a business.

And then people like you, how long you've been running chick-fil-a?

25 years you've been running this chick-fil-a?

And really the success is in those daily diligent activities

it's the daily operational excellence that makes you guys great so I'm going to start

off by saying this here we need to design the ideal reality if we're an entrepreneur

who's going to be successful with operational excellence. We have to design the

ideal reality. Now when I ask nine out of ten business owners what makes your company so great or unique

nine at a ten of almost every time they say well it's it's we're professional you know we

have good people we do good quality but yet if I ask nine out of ten customers about any given business they'd say well they're you know their overall you know they're pretty professional but I'm not wowed not really impressed so the business owners think they're awesome.

Customers think it's just okay.

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