Empathy in Action with Miri Offir

The Playbook With David Meltzer

David Meltzer, Entrepreneur.com

Careers, Business, Entrepreneurship

4.9 • 1.9K Ratings

🗓️ 21 December 2023

⏱️ 22 minutes

🔗️ Recording | iTunes | RSS

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Summary

In today's episode, I'm joined by Miri Offir, CEO of 911 Restoration, and Joe Tolzmann, CEO of RocketPlan Technologies. Our conversation focuses on the transformative power of empathy in business, particularly in the challenging restoration industry. Miri, drawing from her experiences, speaks to the essence of a 'fresh start culture', emphasizing the importance of empathy and understanding during crises. She shares insights into building a supportive internal culture that resonates deeply with their mission of aiding those in distress. Joe adds his perspective on using technology to enhance efficiency and customer care in times of need. Together, we explore how overcoming disasters is not just about recovery, but about seizing opportunities for protection, promotion, and personal growth.

Transcript

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0:00.0	This day melted with
0:02.5	each week I bring you some of the greatest athletes, celebrities,
0:06.5	and entrepreneurs to talk about their personal and professional
0:10.5	playbook to success.
0:11.8	This day melted with entrepreneurs,
0:13.8	the playbook, and I have a dynamic duo of restoration,
0:18.5	the CEO of 9-11 restoration.
0:21.4	Mary O'Fier is here with me.
0:23.0	Welcome to the playbook.
0:25.3	Thank you so much.
0:26.3	Such a pleasure to be here and thank you for having me.
0:29.9	Thank you for being here and I have my co-host in crime, the incredible average Joe, who I love, who brings us to a level of understanding of what it's like to be an entrepreneur in the restoration space,
0:44.0	the CEO himself of Rocket Plan Technologies.
0:48.2	Joe, thanks for coming and co-hosting with me.
0:51.7	Awesome to be here, David.
0:53.0	Thanks for having us.
0:54.0	Yeah, well, of course.
0:56.0	Well, you know, a lot of people don't think about restoration until they need it.
1:00.2	And I think that's truly the crux of the business and your mission is Mary to build a fresh start culture which ironically inherently internally at the company, but also it's amplified externally
1:17.5	because when we're in the 911 restoration first in fresh start culture. That's really what people want is a fresh
1:27.6	start and me I've been a victim of a fire and I've had to deal with all the different parties who love to point their
1:35.1	fingers in varying directions when all I wanted to do was be able to fix my home
	...

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