Dr. Judith Orloff: The Hidden Power of Empathy in Business
Negotiate Anything
American Negotiation Institute
4.7 • 748 Ratings
🗓️ 3 December 2024
⏱️ 38 minutes
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| 0:00.0 | as opposed to alienating them, making them feel shamed and not worthwhile as a member of the team |
| 0:07.3 | who maybe will present a creative idea that will just blow everyone's mind if you give them a chance |
| 0:12.9 | to be creative or they might not. You know, you might disagree with them, but that's not a red flag |
| 0:18.1 | to disagree with somebody. You know, when you were talking in the introduction |
| 0:21.6 | about having hard conversations with people, you know, as leaders, as empathic leaders, we have to |
| 0:27.4 | be prepared to have these hard conversations with people and keep our center and not just get |
| 0:33.0 | into anger and judgment and shame, but to say, I hear you. It's the basis of empathy is I hear you, |
| 0:39.7 | I see you, and I value what you're saying, as opposed to nothing you're saying makes sense. |
| 0:47.2 | I don't know if you belong on this team. Now, whatever you're going to get into. And you don't have to |
| 0:52.5 | do that. You know, you can just say, I hear you and I'll |
| 0:55.8 | take it under consideration. And that's all you have to do. And that's an empathic way of putting |
| 1:02.3 | things on pause or lowering the temperature in a difficult meeting. And so it's a finesse in |
| 1:08.8 | communication that you learn as opposed to just mowing people down with your power. |
| 1:15.4 | Hey, I'm Kwame Christian, and you are about to step into the world of Negotiate Anything, |
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| 1:34.3 | into negotiation, conflict resolution, and leadership skills that are crucial in both business |
| 1:39.4 | and in life. Whether you're closing a deal, managing a team, or navigating personal relationships, |
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