Dr. Doug Noll: ...keep your cool when someone's upset and out of control

Nobody Told Me!

Business, Entrepreneurship

4.2 • 671 Ratings

🗓️ 6 December 2022

⏱️ 32 minutes

🔗️ Recording | iTunes | RSS

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Summary

If you find it uncomfortable to deal with difficult people and highly emotional problems, stay tuned! Our guest is distinguished attorney Doug Noll, who has a lot to say about how we can improve our skills in handling such situations.

Doug is the co-founder of the award-winning Prison of Peace Project, which teaches long-term inmates in maximum security prisons to be peacemakers and mediators. Doug’s latest book is called, "De-Escalate: How to Calm an Angry Person in 90 Seconds or Less". His website is https://dougnoll.com/

Note: This episode was previously aired.

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Transcript

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0:00.0	Welcome to Nobody Told Me.
0:11.1	I'm Laura Owens and I'm Jan Black.
0:13.3	If you find it uncomfortable to deal with difficult people and highly emotional problems, stay tuned.
0:19.9	Our guest is Distinguished Attorney Doug Noll, who has a lot to say about how we can improve
0:24.9	our skills and handling such situations.
0:27.4	Whether you're faced with an angry boss, colleague, client, or family member, Doug says
0:32.0	you can learn the skills necessary to keep your cool when dealing with someone who's upset
0:36.3	and out of control.
0:37.7	Doug is the co-founder of the award-winning Prison of Peace Project, which teaches long-term
0:43.2	inmates in maximum security prisons to be peacemakers and mediators. Doug's latest book is called
0:49.4	De-Ecalate, How to Calm an angry person in 90 seconds or less.
0:55.0	Doug, we thank you so much for joining us and we can really use your advice.
0:59.0	Ladies, I'm glad to be here. Hope I can help.
1:02.0	You were a business and commercial trial lawyer for 22 years before you decided to shift
1:08.0	the focus of your work to problem solving and peacemaking. Why did you decide to
1:12.5	move in that direction? It was a personal growth, I think. I had achieved a secondary black belt
1:21.6	in a northern Chinese kung fu style. And my teacher at that time said, you're too arrogant,
1:29.0	you're too much of an asshole, your lawyer. I'm not teaching you anymore until you master Tai Chi.
1:34.4	So he sent me off to Tai Chi school, and I studied under a master and learned two paradoxes.
1:41.1	The first is, the softer you are, the stronger you are. And the second is,
1:46.6	the more vulnerable you are, the more powerful you are. So soft to be strong, vulnerable to be
1:52.3	powerful. Did not compute. But I kept practicing and training in Tai Chi, and eventually it
	...

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