Dr. Doug Noll: ...keep your cool when dealing with someone who’s upset and out of control
Nobody Told Me!
Nobody Told Me!
4.2 • 671 Ratings
🗓️ 14 December 2024
⏱️ 34 minutes
🧾️ Download transcript
Summary
If you find it uncomfortable to deal with difficult people and highly emotional problems, stay tuned! Our guest is distinguished attorney Doug Noll, who has a lot to say about how we can improve our skills in handling such situations.
Doug is the co-founder of the award-winning Prison of Peace Project, which teaches long-term inmates in maximum security prisons to be peacemakers and mediators. Doug’s latest book is called, "De-Escalate: How to Calm an Angry Person in 90 Seconds or Less". His website is https://dougnoll.com/
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Transcript
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| 0:00.0 | Welcome to Nobody Told Me. |
| 0:11.2 | I'm Laura Owens and I'm Jan Black. |
| 0:13.5 | If you find it uncomfortable to deal with difficult people and highly emotional problems, stay tuned. |
| 0:20.1 | Our guest is Distinguished Attorney Doug Noel, who has a lot to say about how we can improve |
| 0:25.0 | our skills and handle such situations. |
| 0:27.6 | Whether you're faced with an angry boss, colleague, client, or family member, Doug |
| 0:31.9 | says you can learn the skills necessary to keep your cool when dealing with someone who's |
| 0:36.1 | upset and out of control. |
| 0:37.5 | Doug is the co-founder of the award-winning Prison of Peace Project, which teaches long-term |
| 0:43.4 | inmates in maximum security prisons to be peacemakers and mediators. Doug's latest book is called |
| 0:49.6 | De-Ecalate How to Calm and Angry Person in 90 90 seconds or less. Doug, we thank you so much for |
| 0:56.8 | joining us and we can really use your advice. Ladies, I'm glad to be here. Hope I can help. |
| 1:02.0 | You were a business and commercial trial lawyer for 22 years before you decided to shift |
| 1:07.8 | the focus of your work to problem solving and peacemaking. |
| 1:11.6 | Why did you decide to move in that direction? |
| 1:14.8 | It was personal growth, I think. |
| 1:17.6 | I had achieved a secondary black belt in a northern Chinese kung fu style. |
| 1:25.9 | And my teacher at that time said you're too arrogant, |
| 1:29.3 | you're too much of an asshole, your lawyer. I'm not teaching you anymore until you master |
| 1:33.3 | Tai Chi. So he sent me off to Tai Chi school and I studied under a master and learned two paradoxes. |
| 1:41.3 | The first is the softer you are, the stronger you are. And the second is, |
| 1:46.8 | the more vulnerable you are, the more powerful you are. So soft to be strong, vulnerable to be powerful. |
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