5 • 741 Ratings
🗓️ 6 July 2025
⏱️ 79 minutes
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0:00.0 | See my meat manager and she's there with this baggie. And she's waving the baggie at my meat manager. And I'm like looking at Jeff like, I think I'm just going to deny her. I'm just going to tell her to go elsewhere. Like this isn't somebody we want in our stores treating our employees this way. And Jeff just looked at me and goes, you're going to refund every single dollar with those stakes and you're going to give her $400 and gift certificates. |
0:22.7 | And I was like, all right? |
0:26.7 | And Jeff comes up, and I remember him distinctly, like, standing in my office store, leaning up against kind of the side of it and looking at me and going, did you know that on average, |
0:32.1 | a customer spends 20 years shopping at the same grocery store? |
0:36.0 | And every single customer spends $7,500 a year on groceries, |
0:41.5 | which means if you pissed that lady off, you would have cost me $150,000. On top of that, |
0:47.2 | when somebody has a good experience, they tell up to two people. When somebody is a bad experience, |
0:52.4 | they tell on average 12 people. So if you pissed |
0:55.2 | that lady off, you would have cost me over $1.5 million. And he turned around and walked |
0:59.3 | out of my office. I was like, welcome and thank you for joining us for today's episode |
1:04.1 | Disruptors, where millionaires are made. Today we have Drew Carroll with lead Zolo and Drew |
1:08.1 | from Toronto to talk about what not to do in a challenging market and how they're still growing to multiple eight figures a year. Now, guys, I'm on a mission to create 100 millionaires. The information on the show alone is enough to help become a millionaire in the next five to seven years. If you'll take consistent action, you will become one. And guys, if you're already a millionaire, we want to recognize you here. So please scan the QR code so that we can actually acknowledge you here on the show. |
1:32.0 | And if you want more help, become a millionaire, even faster, also scan that QR code. |
1:36.9 | And today's show is brought to you by Objection Proof AI. |
1:40.9 | If you're ready to turn your existing sales team into a self-managing sales team, |
1:45.3 | make sure you go to objectionproof.a.ai. |
1:48.2 | You ready? |
1:48.9 | I'm ready. |
1:49.7 | All right. |
1:50.2 | So you were here about a year and a half ago. |
1:52.8 | Yep. |
1:53.8 | There's been some shifts, some changes. |
... |
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