“Don’t Become A Chair" - Horst Shulze DEFENDS Ritz Carlton's NON-NEGOTIABLE Hospitality Standards

Valuetainment

Valuetainment Episodes

Business

4.8 • 1.7K Ratings

🗓️ 21 February 2026

⏱️ 23 minutes

🔗️ Recording | iTunes | RSS

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Summary

Horst Schulze reveals the traits of the best manager he ever led and why standards collapse after founders leave. In this raw exchange with Patrick Bet-David, he explains purpose, non-negotiables, and why compromising culture breaks world-class brands.

Transcript

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0:00.0	Could AI help you do more of what you love?
0:03.1	Workday is the next-gen ERP powered by AI that actually knows your business.
0:08.4	We help you handle the have-to-dos so you can focus on the can't-wait-to-dos.
0:13.2	It's a new workday.
0:15.1	Tell me your number one manager you had.
0:17.8	Give me the profile of this individual.
0:20.1	Three, four, five, 6 things you can think of.
0:21.8	What made him so special?
0:22.9	Number one, the best one.
0:24.3	Number one, absolute relentless communication with his employees.
0:29.3	They knew what was going on.
0:30.8	They felt part in a relationship in which the employees felt part.
0:35.7	What was number one.
0:37.1	Process management with employees involved in building the employees felt part, was number one. Process management with employees involved in building the process.
0:42.4	Tell me what that means. Unpacked that for me.
0:44.1	That means.
0:45.2	In the book, complainant room service, slow room service.
0:48.9	He goes to room service and says, order taker, busboy,
0:53.2	Veda, cook, work, find out the root cause, find the root
0:59.4	cause of, find the root cause why we have slow room service complaints.
1:08.6	And the people connected to the process with the employees worked on it.
1:13.0	I tell you his result, I tell you a result he had. That is unbelievable. When we, when we,
	...

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