Designing the Ultimate Customer Experience with Jesse Cole

Podcasting Made Simple

Alex Sanfilippo, PodMatch.com

Education, Content Marketing, Podcast Guesting, Podcast Hosts, Podcasting, How To, Audience Growth, Podcast Guests, Business, Podcasters, Marketing, Monetization, Technology

5 • 671 Ratings

🗓️ 15 October 2019

⏱️ 41 minutes

🔗️ Recording | iTunes | RSS

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Summary

Send Us a Text Message If you want to keep your customers and grow your business, you need to create loyal fans. MORE FROM THIS EPISODE: HTTPS://PODMATCH.COM/EP/018 Designing the Ultimate Customer Experience with Jesse Cole Jesse Cole is the owner of a baseball team. He and his team sell out 4000+ seats to every single game and there is even a waiting list to get tickets. But Jesse started his first season by selling only ONE ticket. He learned a lot about designing the ultimate customer exp...

Transcript

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0:00.0	You're listening to the Creating a Brand podcast.
0:09.0	I am your host, Alex San Felipe.
0:11.0	Today's guest is Jesse Cole.
0:13.2	Jesse's the owner of baseball team, and he and his team sell out 4,000 plus seats to every single game, and there's even a waiting list to get tickets.
0:20.7	Now, you're wondering, well, what team is this?
0:22.6	I'll give you a hint. It's not a major league team. It's not a minor league team. It's not even
0:26.3	AAA. It's actually a college summer baseball league. Sounds unbelievable, right?
0:30.7	Well, Jesse Cole is the owner of the Savannah bananas. And to put it simply, they make baseball
0:35.3	fun. They focus on fan first entertainment.
0:38.0	And trust me, nobody gets this like Jesse does.
0:40.6	We actually don't even talk too much about baseball, but we really get into the idea of designing
0:45.3	the ultimate customer experience.
0:47.2	And much of what Jesse is going to share is actually from his book, Find Your Yellow
0:50.0	Tucks, How to Be Successful by Standing Out.
0:52.8	And I'll tell you what Jesse truly is someone who stands out
0:55.2	and we'll really get into that into this interview. And also, it's going to help us all to create a
0:58.9	better customer experience. This is an interview I'm so excited about, so let's go ahead and jump
1:02.7	into it now. Jesse, glad you have you on the Creating Brand podcast today.
1:12.1	I'm excited to be with you, Alex.
1:13.9	You know, I've shared a little bit about you to our audience already.
1:16.7	However, I know there's a lot to your story.
1:19.0	Before we really get into our main topic today, I just want to hear a little bit of your
	...

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