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Scouting for Growth

Danielle Guzman and Theodora Lau: The new and never normal

Scouting for Growth

Sabine VanderLinden

Business:entrepreneurship, Business, Entrepreneurship, Technology

4.835 Ratings

🗓️ 26 October 2022

⏱️ 45 minutes

🧾️ Download transcript

Summary

The future of finance isn’t being built in boardrooms alone — it’s being shaped in conversations about trust, well-being, and how we choose to show up at work. In this episode of the Scouting for Growth Podcast, Sabine VanderLinden brings together two of the most respected and authentic voices in FinTech and insurance: Danielle Guzman, Head of Social Media at Mercer (now Marsh), and Theodora (Theo) Lau, Founder of Unconventional Ventures, author, advisor, and global advocate for inclusive innovation. This is not a conversation about trends for trend’s sake. It’s a deep, human exploration of the future of work, leadership, influence, and trust — and what all of this means for financial services at a pivotal moment in history. Danielle shares how the past few years accelerated a journey many were already on: reinventing oneself to stay relevant in a radically changing world. Social media, in her view, is no longer a marketing channel — it’s a leadership tool. When used intentionally, it activates employees, amplifies purpose, and creates tangible business impact. Data doesn’t kill creativity; it gives it direction. Theo brings a cross-industry lens shaped by a career spanning telecom, technology, and finance. Her reminder is both simple and profound: technology is never the end goal — people are. Whether in FinTech, InsurTech, or Big Tech, innovation only matters if it improves how people live, work, and feel financially secure. A central theme of the episode is well-being. As a society, we are finally acknowledging that self-care is not self-indulgence. Mental health, longevity, and emotional resilience are no longer “side conversations” — they are core to productivity, engagement, and sustainable growth. Leaders and organisations now have a responsibility to make these conversations real, visible, and ongoing. The discussion also reframes careers themselves. We’ve moved from having a career to having career experiences. With longer lives and shifting expectations, people will reinvent themselves multiple times. This creates opportunity — but also risk. The big unanswered question remains: are we building systems, benefits, and financial solutions that support this new reality? Especially for gig workers, small business owners, and overlooked demographics, the answer today is still: not enough. Running through everything is one critical concept: trust. Trust in leadership. Trust in institutions. Trust in how data is used. Trust in one another as we navigate change. This episode is essential listening for: Financial services leaders rethinking leadership and relevance Executives navigating the future of work and employee engagement FinTech and InsurTech innovators building for real human needs Anyone questioning how to build influence with integrity As Danielle and Theo make clear, the future won’t be shaped by bold promises or big launches alone. It will be shaped by small, consistent actions, inclusive thinking, and the courage to design systems that truly work for the lives people are actually living.

Transcript

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0:00.0

Hi everyone welcome to scouting for Growth.

0:03.0

Today is actually a special episode as we are finalizing the Business Insurance Women

0:09.0

towards EMEA Awards and Leadership, which will take place on the 10th of November,

0:16.5

2022 in London's Shirerton Hotel on Park Lane. I wanted to bring more awareness on two special FinTech

0:27.7

influencers and market colleagues. Last year bothora Lowe, who is a founder of Unconventional Ventures, and Daniel Guzman, who is the head of social media at Mercer brought interesting insight on the future of work and

0:46.8

also what the new normal may mean for all of us.

0:51.8

So let's dive into this webinar which provide a great perspective on what to expect. So hi everyone I'm Sabine van der Linden, see on managing director of alchemy crew and also a

1:10.6

woman towards foundation board member.

1:13.6

I am thrilled to host this FASA chat

1:17.4

with two renowned FinTech influencers

1:20.9

and respected voices in finance and insurance.

1:24.6

So I would like to introduce you to Daniel Grusman,

1:28.6

head of social media at Mercer, who is also an expert at activating employees and creating impact from social media.

1:39.0

And Theo Lowe, found the founder of Unconventional Ventures, Theo is an author and will go through the book Beyond Good,

1:51.0

which addresses some of the major societal issues we all need to pay attention to today.

1:58.0

Theo is a public speaker, Theo has a podcast, Theo has so many things going on and advising as well startups, which I love because this is my passion too.

2:08.0

So we've no further ado. Let's get Theo and Daniel to give us a little bit of background around each of them as we want to cover the future of work and beyond good as well and how we can create magic in the world.

2:26.8

We are in new and never normal.

2:30.2

So I'll start with you, Daniel.

2:33.0

A big question, Sabine.

2:34.2

Thank you so much for having me here today.

2:36.6

It's quite an honor.

...

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