Welcome to Nobody Told Me.

And I'm Laura Owens.

Have you ever been part of a team or an organization that accomplished amazing things? Or have you been part of a team or a group that accomplished amazing things or have you been

part of a team or a group that just couldn't get its act together?

What is it about the culture in some organizations that makes them toxic?

And why does the culture in other groups lead to happiness and success?

For the answers to those questions, we turn to best-selling author Daniel Coyle, whose latest

book is called

The Culture Code, The Secrets of Highly Successful Groups. Dan, thank you so much for joining us.

Hey, thanks for having me, Janet. And Laura, it's really fun to be with you.

The Culture Code is about the science of successful groups, how to build cohesive, high-performing

culture. How did you become interested in that?

You know, maybe it was growing up in a fun family.

Maybe it was being part of some dysfunctional ones, but actually I can trace it to a single

moment.

I was visiting this Russian tennis club.

I was investigating a book on individual talent. And there was a new

player who walked onto the court. And I saw the coach walk over to that player and lean down. The kid was

about eight-year-old, a new tennis player. And this is a place to produce champions and said, I'm glad

you're here and said, will you do something for me? She asked the little girl. And the little girl nodded and she said, the teacher said, catch this ball. And she tossed her the ball and the little girl

caught it. And it was like this incredible moment that had nothing to do with information or skill.

It had everything to do with human connection. You know, that girl went from being an outsider to

...