Customer Success | Scaling Your Startup S2E9 with Statusphere’s Kristen Wiley & Techmate’s Nicole Beals | E1229

This Week in Startups

Jason Calacanis

Technology

4.2 • 1.4K Ratings

🗓️ 9 June 2021

⏱️ 52 minutes

🔗️ Recording | iTunes | RSS

🧾️ Download transcript

Summary

Customer success is key to startup success. First, Statusphere CEO Kristen Wiley shares strategies from managing two customer success teams in B2B and B2C. (1:00) Then, find out why customers churn from Techmate COO Nicole Beals, who also shares how Techmate increased their customer retention rate from 70% to 98%. (27:07) To wrap, Jason leads a Q&A covering compensation, productizing customer moments, and more. (40:41)

Transcript

Click on a timestamp to play from that location

0:00.0	Hey everybody, welcome to this Weekend Startups. It is our Scaling Your Startup series.
0:05.6	Yes, this is the series where we have founders teach you how to grow and scale your startup.
0:12.4	This is the second season episode nine. You can find all of these amazing tactical
0:18.8	discussions to per episode at thisweekendstartups.com slash scale. And we're writing notes
0:26.5	about each one so that you can quickly figure out what happened in each episode.
0:30.9	You're going to want to watch these episodes with your entire team or maybe a subset
0:35.1	depending on the size of your team so everybody can level up.
0:38.7	Season two of Scaling Your Startup is brought to you by
0:43.2	Our Crowd helps you invest early in pre-IPO companies alongside professional VCs.
0:49.2	If you're interested in investing, you can join Our Crowd for free at OURCROWWD.com slash twist.
0:59.8	LinkedIn jobs. A business is only as strong as its people and every higher matters.
1:05.5	Go to LinkedIn.com slash your startup to post your first job for free. That's LinkedIn.com slash
1:13.7	Y-O-U-R-S-T-A-R-T-U-P. Terms and conditions apply.
1:19.9	And NetSuite. Don't let old software and spreadsheets slow you down anymore.
1:25.6	Upgrade to NetSuite. The world's number one cloud business system.
1:29.6	Schedule your free product tour right now at NetSuite.com slash twist.
1:36.0	Now this is the ninth episode. The other episodes we went through growth,
1:40.8	copywriting, social media, sales, fundraising, product, SEO, conversions, culture,
1:47.9	having a low burn rate mentality and today we're going to cover customer success.
1:53.2	With two extraordinary entrepreneurs, I'm lucky enough to have invested in Kristen.
1:58.4	Wiley is the founder and CEO of StatusFear and you can visit their website at joinstatus.com
2:04.9	and Nicole Beals is from TechMate. You can go to their website at techmate.com.
	...

Please login to see the full transcript.

Previous episode | Next episode

Disclaimer: The podcast and artwork embedded on this page are from Jason Calacanis, and are the property of its owner and not affiliated with or endorsed by Tapesearch.

Generated transcripts are the property of Jason Calacanis and are distributed freely under the Fair Use doctrine. Transcripts generated by Tapesearch are not guaranteed to be accurate.