Customer Onboarding Secrets: Boost Loyalty & Create Champions with Donna Weber

Jake and Gino Multifamily Investing Entrepreneurs

Jake & Gino

Buyingapartmentbuildings, Investingsmart, Multifamilyrealestateinvesting, Business, Smartinvesting, Jakeandgino, Apartmentinvesting, Investing, Commercialrealestateinvesting, Makingmoney, Buyingrealestate, Realestateinvestment, Wheelbarrowprofits, Realestateinvesting, Cashflow

5 • 831 Ratings

🗓️ 20 April 2023

⏱️ 41 minutes

🔗️ Recording | iTunes | RSS

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Summary

Donna Weber is the author of "Onboarding Matters" Jake and Gino discuss the importance of customer onboarding , customer retention and apply it to multifamily. In this episode, you'll discover how customer onboarding can make or break a business, the neuroscience behind building trust, and the power of effective communication. Listen in for actionable steps, horror stories, real-life examples, and insights to improve your customer experience and turn your clients into loyal champions. Don't miss this informative and engaging conversation! Episode Chapters 00:00 - Intro 00:59 - Donna Weber's Background and onboarding experience 01:53 - Horror Stories of Bad Onboarding 05:18 - Advantage of Communication when Onboarding 10:39 - Neuroscience and Onboarding 11:49 - Adressing Buyer Trepidations from the Beginning 13:06 - After Purchase Remorse and how to Fight it 18:27 - The Six Steps 21:47 - Using The 6 Steps Onboarding in Multifamily 28:13 - Motives Behind Writing "Onbording Matters" 32:37 - Onboarding For Team-members / employees 34:57 - First Steps to Creating the Customer Journey 37:52 - Book Reccomendations from Donna Weber 39:11 - Contact Donna Weber 39:40 - Wrap Up #onboarding #realestateeducation #customeronboarding Donna's Book: Onboarding Matters - https://amzn.to/3UWwtZ5 Donna's Contact: https://donnaweber.com We're here to help create multifamily entrepreneurs... Here's how: Brand New? Start Here: https://jakeandgino.mykajabi.com/free-wheelbarrowprofits Want To Get Into Multifamily Real Estate Or Scale Your Current Portfolio Faster? Apply to join our PREMIER MULTIFAMILY INVESTING COMMUNITY & MENTORSHIP PROGRAM. (*Note: Our community is not for beginner investors) 👉https://jakeandgino.com/apply About Jake & Gino Jake & Gino are multifamily investors, operators, and mentors who have created a vertically integrated real estate company. They control over $250M in assets under management. They have created the Jake & Gino Premier Multifamily Community to teach others a simple three-step framework for investing in multifamily real estate. Connect with Jake & Gino on the social media platform you are most active on: https://jakeandgino.com/link-tree/

Transcript

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0:00.0	Hello, everybody. This Jake Sonsino, host the Jake and Gino podcast here with my co-host,
0:10.3	multifamily mentor, the coach Chef, Father Six, the best-selling author,
0:14.0	The G-Daddy in the Hawaiian shirt.
0:15.9	Gino Barberian, how's it going?
0:16.9	Jake, I'm doing good, brother. How you doing, my friend?
0:19.6	Always making it happen,
0:21.0	big man. Big show today. Today's guest is the world's leading expert in customer onboarding.
0:27.3	Man, we need this. For more than two decades, she's helped high growth startups and
0:32.4	establish enterprises transform new and existing customers into loyal champions.
0:38.5	Awuga.
0:39.0	I love that.
0:40.2	So without further ado, Donna Weber, welcome the show.
0:43.5	Well, thank you so much.
0:44.7	It's just a real pleasure and a privilege to be here today with you both.
0:47.6	She's using Chick-fil-A buzzwords.
0:49.3	Gina, I tell you, it's going to be a good show already.
0:51.8	It is our pleasure to have you here.
0:54.0	So let's get this kicked off.
0:56.4	Share with us your background and how you got started in business.
1:00.2	Well, let's see.
1:01.2	First of all, I'm based in California, Northern California, and I've been working with high-tech startups for most of my career.
1:09.0	And, you know, in the world of technology, I was working with companies
	...

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