Crisis Management: What to Do When Your Business Makes a Public Mistake
Social Media Marketing Podcast
Michael Stelzner, Social Media Examiner
4.7 • 1.6K Ratings
🗓️ 16 May 2014
⏱️ 36 minutes
🧾️ Download transcript
Summary
Is your business ready for a social media crisis? Are you wondering what you should do if you or a colleague makes an embarrassing public mistake?
In this episode, I interview Gini Dietrich, author of the brand-new book, Spin Sucks: Communication and Reputation Management in the Digital Age, and founder of the blog Spin Sucks. She runs Arment Dietrich, a PR agency.
Show Notes: https://www.socialmediaexaminer.com/93
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Transcript
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| 0:35.0 | Hey, just a quick reminder, social media marketing world is coming very soon. |
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| 0:43.7 | First, Paul Ritzer, founder of the Marketing AI Institute, |
| 0:48.0 | will present Beyond ChatGPT. |
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| 1:05.6 | Grab your physical or virtual tickets today at social media marketing world. |
| 1:11.2 | info. |
| 1:11.6 | Welcome to the social. in World. info. |
| 1:17.0 | Welcome to the Social Media Marketing Podcast, helping you navigate the social media jungle. |
| 1:20.0 | And now here's your host Michael Stelsner. |
| 1:25.0 | Hello, hello, thank you so much for joining me for the Social Media Marketing |
| 1:29.5 | Podcast, brought to you by Social Media Examiner.com. |
| 1:34.0 | I'm your host Michael Stelsner and this is the podcast for marketers and business owners |
| 1:40.0 | who want to know what works with social media. |
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