Summary
Data processing and other mistakes led to huge financial costs for one Money Box listener whose credit rating went into freefall. Paul Lewis hears what went wrong and asks how similar problems might be avoided in the future. Also, unmarried parents still not being bereavement benefits to which the High Court has said they are entitled and Money Box reporter Lauren Moore looks into your refund rights on sale items. Presenter: Paul Lewis Reporters: Dan Whitworth and Lauren Moore Researchers: Sowda Ali and Jonelle Awomoyi Production Co-ordinator: Janet Staples Producer: Ben Carter Editor: Rosamund Jones
Transcript
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| 0:00.0 | You're about to listen to a BBC podcast, but this is about something else you might enjoy. |
| 0:05.4 | My name's Katie Lecky and I'm an assistant commissioner for on demand music on BBC Sounds. |
| 0:10.8 | The BBC has an incredible musical heritage and culture and as a music lover, I love being part of that. |
| 0:17.5 | With music on sounds, we offer collections and mixes for everything, from workouts to |
| 0:22.4 | helping you nod off, boogie in your kitchen, or even just a moment of calm. And they're all put |
| 0:28.3 | together by people who know their stuff. So if you want some expertly curated music in your life, |
| 0:35.0 | check out BBC Sounds. |
| 0:41.2 | BBC Sounds, music, radio, podcasts. |
| 0:44.4 | Hello, welcome to this Moneybox podcast. |
| 0:49.7 | Thousands of unmarried parents whose partner has died are still waiting for bereavement benefits a year after the High Court ruled they should have them. |
| 0:53.2 | The online retailer that was refusing |
| 0:55.3 | cash refunds to customers who reject clothes they bought within the 14-day limit. And what can be |
| 1:01.9 | done about the long wait when you try to call Her Majesty's Revenue and Customs on the phone? |
| 1:07.7 | But first, a mistake by a major broadband provider left a customer's credit score |
| 1:12.4 | in tatters, which cost him thousands of pounds. It began when Virgin Media wrongly recorded a |
| 1:18.5 | £40-pound debt against ex-customer Omar Khalid. Virgin's subsequent attempt to correct the error |
| 1:25.2 | failed too. Our reporter Dan Whitworth has the details and |
| 1:28.6 | Dan, it's a real warning, isn't it, about how badly a poor credit record can damage our finances? |
| 1:34.3 | Yes, it absolutely is poor, especially for Omar, who's a 40-year-old secondary school teacher |
| 1:39.0 | in Rochdale. Now, when he closed his Virgin Media accounts in early 2018, he wasn't immediately able to send |
| 1:45.8 | back some equipment, so was marked down as being £40 in debt. Now, he agreed to pay the money |
| 1:51.6 | on condition that when he sent the equipment back a few months later, he'd get his money back, |
... |
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