Creating a Customer-Driven Company Culture

The Home Service Expert Podcast

Tommy Mello

Business, Management

4.8 • 705 Ratings

🗓️ 14 March 2018

⏱️ 62 minutes

🔗️ Recording | iTunes | RSS

🧾️ Download transcript

Summary

Michel is an accomplished advisor on customer experience and employee engagement, with clients including McDonald’s and Verizon Wireless. He currently owns and operates Baro, a $10M/year restaurant with over a hundred members in the team. In this episode, we talked about employee engagement, leadership, as well as customer experience...

Transcript

Click on a timestamp to play from that location

0:00.0	This is the Home Service Expert podcast with Tommy Mello.
0:03.5	Let's talk about bringing in some more money for your home service business.
0:07.2	Welcome to the Home Service Expert, where each week Tommy chats with world-class entrepreneurs
0:12.5	and experts in various fields, like marketing, sales, hiring, and leadership to find out
0:18.4	what's really behind their success in business.
0:21.6	Now, your host, the Home Service Millionaire, Tommy Mello.
0:32.1	What a week it's been?
0:34.5	Welcome, ladies and gentlemen.
0:35.9	I am so excited today because we're interviewing a great man.
0:39.5	His name's Michelle Falcon. He's out of Canada. And let me just tell you something.
0:43.7	This guy knows everything about employee engagement strategies. You know, we get all these questions on a daily basis.
0:50.3	How do I get the right employees? Well, listen, it's not always about getting the right employees. It's about the right employees finding you. And why are they finding you? And what do you do for them? Listen, this guy's worked with McDonald's. He's worked with Verizon Wireless. He's worked with Domino's. He's worked with some of the biggest financial institutions in the world. This guy was making $10 an hour.
1:12.4	Now he's doing over $10 million. While within 10 years, he's got a whole belief about treating people right.
1:20.0	And let me just tell you, he's grown his business fast. He treats his customers like gold,
1:24.4	but I think what you're going to get out of this interview is how much he
1:27.9	cares about his employees. And listen, if you want to figure out the formula that works every single
1:32.8	time, you're going to be shocked. He tells us what he does on their birthdays. He tells us what he
1:38.1	does one year from when they started working at the company. And it is so important because you
1:43.1	could build a company that's built to
1:44.5	last forever. And I'm so excited to introduce Michelle Falcon. Let's go ahead and get this interview
1:49.5	started. All right. I'm here with Michelle Falcon, and we've got a great surprise. We're going to be
1:57.3	going over a lot of great things. I've already done quite the introduction for Michelle.
	...

Please login to see the full transcript.

Previous episode | Next episode

Disclaimer: The podcast and artwork embedded on this page are from Tommy Mello, and are the property of its owner and not affiliated with or endorsed by Tapesearch.

Generated transcripts are the property of Tommy Mello and are distributed freely under the Fair Use doctrine. Transcripts generated by Tapesearch are not guaranteed to be accurate.