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Is there a way to safely use artificial intelligence for mental health support?

From American Public Media, this is Marketplace Tech.

I'm Novosafo.

AI in mental health care is an unsettled issue.

Three states, Illinois, Utah, and Nevada limit or ban the use of AI for therapy.

But that's not stopping a lot of people from seeking out such help from generative AI tools. OpenAI says

about 2% of its chats are about what they dubbed companionship or social emotional issues.

At the same time, researchers say such conversations can sometimes veer off course and can be dangerous

even. So, how can we do this safely? For insights, we turn to Jenna Glover. She's the chief clinical officer at the Mental Health Care Platform Headspace, which a year ago launched an AI assistant called Ebb.

So Ebb is an empathetic companion that was trained by a group of clinical psychologist, and it is trained in a concept called motivational interviewing. And so our AI does not

do diagnosis. It does not treat clinical disorders, but it does offer support for many aspects of

mental health. So somebody might come in and say, I had a difficult interaction today with my boss,

and I'm feeling really stressed out about what to do. And so our empathetic

companion ed might just provide some validation. That sounds really hard. It's really stressful.

And then it might also give some suggestions or recommendations for content in the Headspace app

that might give some useful guidance to help ground that person in that moment.

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