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The Carey Nieuwhof Leadership Podcast

CNLP 575 | Horst Schulze Sets the Record Straight on The Origin of "My Pleasure" and Chick-Fil-A, The Secret to Staying Curious, Fit and Contributing at Age 84, and The Power of Not Being Average.

The Carey Nieuwhof Leadership Podcast

Carey Nieuwhof

Management, Business

4.82.2K Ratings

🗓️ 6 June 2023

⏱️ 97 minutes

🧾️ Download transcript

Summary

Ritz-Carlton co-founder Horst Schulze returns to the podcast to talk about how both Ritz-Carlton and Chick-Fil-A adopted the phrase 'my pleasure' to replace 'you're welcome', and why it matters, shares his secrets to staying curious, fit, and contributing at age 84, the power of not being average, and how to focus on a customer so they return.

Show Notes

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Transcript

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0:00.0

The Art of Leadership Network Welcome to the Cary New Half Leadership Podcast.

0:10.3

It's Cary here, and I hope our time together today helps you thrive in life and leadership.

0:14.7

Well, this is a fun episode.

0:16.0

We recorded it live in Atlanta in front of a few of you.

0:20.1

We had a live podcast recording back in April, and I'm sitting down with Ritz Carlton

0:25.4

and Capella, a hotel group, founder, horse shorts, and it's so great to have horse back

0:31.6

on the podcast.

0:32.6

We go into places and directions we haven't for.

0:36.4

And today's episode is brought to you by Belay.

0:38.8

Good leaders, do it all, great leaders, delegate.

0:42.7

So if you want a book on delegation, we've got one for you.

0:46.6

Just text Cary, C-A-R-E-Y, to 551-23, and get back to doing what you do best with Belay.

0:52.4

And by glue, are you ready to receive a lot more prayer requests and have more people

0:56.3

reaching out to your church?

0:57.9

Go to get.glue.us slash texting to sign up for your free texting account.

1:04.0

While horse and I talk about, well, the origin of the phrase, my pleasure.

1:08.6

I don't know how I caught wind of this.

1:10.3

I think we were talking earlier in the day, and you know, when you go to Chick-fil-A now,

1:14.8

it's like my pleasure, my pleasure.

1:16.8

And I always love origin stories, so he will set the record straight because I thought

1:21.8

they took that from Ritz Carlton, which is partly true.

1:25.3

But then horse explains what actually happened between him and Chick-fil-A founder, true Kathy.

...

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